moomooReviews of moomoo.com

Incredibly rude customer service and extremely poor function app with horrible UI. App never updated my existing balance for a week, and neither did my transfers. I called customer service and she got mad at me cause I couldn't understand that there were actually 2 transfer history buttons (go figure), where one of them is in-app and doesn't work, and another opens an in-app browser to the moomoo website and does work. How am I supposed to know that your app contains broken features that I'm not supposed to use, and why are you yelling at me because YOUR app is broken.

They are some shady Chinese company will never return your funds DONT EVER OPEN ACCOUNT OR MAKE TRANSACTIONS THEY ARE FRAUD COMPANY

Since registering with Moomoo I am allowed paper trading which makes me profitable-virtually. Depositing $2300 + qualified me for trading account. To log with phone No- my message is that my account is not belonging to me -so not actual trading possible and money sitting in MOO possessions for past 2 months .I will claim interest on15%/Week as lenders do.

Deposit was super simple. Then they locked my account up completely. No access to my funds whatsover. Then they literally sent me a 10 step list of demands I would need to go through to get access to my money. Spent 2 hours getting all the documents and ID they required. 1 week later and no response from support and still no access to my money. No idea how this is legal. Just praying they let me have my money back at this point. Complete scam company. Also the day after I signed up (and they require you confirm your phone number 15 times during the sign up process) I started getting spam calls. Went from the usual 1-2 a week to 10 calls per day. This is what you should expect if you trust this janky Chinese brokerage with your money. ***I did as instructed from the Moomoo trust pilot response and opened support on the app. Its a chat bot who told me I needed to reply to the support email. What a joke. Market is crashing and I can't even sell my positions - let alone get my money out. Moomoo is robbing me. ***2nd update. Its been 2 weeks now and Im still locked out of my account. No access to my funds and cant make trades so Im losing money on positions I would have exited weeks ago. Really dont understand how this is even legal. Also appears that there is a few thousand dollars missing out of my account but the lockout also means I can't even check my transaction logs to confirm. *****Update. Needed to get the FTC and SEC involved to get Moomoo to give me my money back. Best of luck to anyone who has money held by them.

this app is shit, no proper customer service and they don't care about you when you try and talk on WA, they read you messages and reply when they want and give excuses, had endless problems even to close my account, don't recommend this platform...-1 star

The worst company I have ever dealt with. They are fraudsters

Here’s the story of my extremely underwhelming experience with moomoo. First off, I signed up because of a promotional offer that gave me 2000$ of commission free trading and a 50$ free cash coupon with a deposit of 100$. I ended up depositing 1000$ in the app. Took about 2 business days for the funds to get to my account which is pretty normal. The funds were then present in my moomoo account but I couldn’t do anything with them for 4 days, which was weird to me because I haven’t experienced that with any other platform. I wanted to do some trades but ended up getting tired of waiting and thought I’d take my business elsewhere. The day my funds got unlocked, I immediately asked for a withdrawal (October 16th). After multiple days, I didn’t have any news (funds still present, but locked in my account). Called and texted with support multiple times. The first time I was told that it was a normal procedure and normal delay. Second time I was told they didn’t really know what was going on. Third time I was told that it was because I had entered my bank account details wrong (ended up being untrue). And the fourth and last time was yesterday (October 28th, 9 business days after my initial request) when they told me that my funds were on hold because they needed a reason for the withdrawal. I told them about the awful experience I had and my disappointment and was told I would be getting updates soon. I’ve also been told by support multiple times that they’d call me back with updates and that hasn’t happened. Overall wouldn’t recommend using them, there is probably way better alternatives out there that will treat your money like it’s your own.

Worst broker ever. Huge fees every time you trade plus Malaysia trading fees of USD22 buy side and sell side. If you want to transfer your portfolio they charge you $USD60 per stock. Stay away from these charlatans if you want to preserve your account balance as they just charge excessive fees and taxes. Getting the market right and growing your portfolio and then these goons are charging fees left, right and centre to reduce your account balance.