Yinny
Lack of response from customer support
I made an order on Black Friday 29 Nov 2025 at 2.01am. I realised that the shipping address was wrong only after carting out as it was linked to my ApplePay wallet, which was another address. I then wrote in 2 minutes after carting out at 2.03am to support@moodylens to ask for change in address which is the process to follow on the website. I followed up with another email on 2 December but received no response either. This experience has been extremely frustrating and disappointing. When I click into the order details it just says submitted and then details have been sent to my registered handphone number (which btw, nothing was received). There is no status on shipping and any logistical detail at all. It has also been 10 days since the order which is the max delivery time to Singapore. I will not be a returning customer.
Response from moodylensesDec 14, 2025
Hi Yinny, we’re truly sorry for the frustration this has caused. As this was a Black Friday order, there was a high volume of shipments and inquiries being processed, which led to delays in replies and order updates. For faster assistance, please reach out to us on WhatsApp and kindly share the email address and order number used for the purchase so a team member can help check this for you right away. We appreciate your patience and understanding.