moodylensesReviews of moodylenses.com

Ordered two lenses, received none. This is the second time I’ve had problems with an order from this company. The first order arrived, the second order had a missing lens, and now my most recent order arrived with none of the lenses at all. I only received the contact lens solutions and a cleaner. Each lens cost $48, and I genuinely needed them, so this has been extremely disappointing and frustrating. Due to these repeated issues, I won’t be ordering again. I’m still waiting for a refund for the lenses I never received.

This is my 2nd time buying from them. What a horrible experience. They make the mistake & I had to bear the cost, I bought a contact lens then after a few days no update so I ask abt them the details, because they didn't even bother to inform me or even update. They reply so slow, saying it was sold out but i had already ordered it. They ask to choose another one. They reply so slow!!!! after all the shit they made they still made it a standard delivery. I order 11 days ago then still ask me to wait another 12 more days. What the hell? If I want it that late I won't order it. I want to wear it for an event. What a terrible place to shop

Don’t even have my order. Customer service not even responding

Really bad experience with customer service, I contacted them in 4 times to the support@moddylenses with my order number, that was confirmed and I have the confirmation number 31788 with the charge to my credit card, and I never received any answer back, even to tell me that the item was out of stock or to refund my money. But you write a bad review and they are fast to answer back telling to clarify bla bla bla, they never contact me back even in the spam or junk email or alternative emails. So don’t lose or waste your money, better find a different places where to buy colored contacts.

After trying the monthly and 6month lenses my eyes felt so uncomfortable and dry and burns a bit after 30minutes and for the monthly lenses once I put them in they were so uncomfortable and drying. I have tried so many other brands cheap to expensive and none of them have been an issue to my eyes cause my eyes are not naturally sensitive or dry but this brand dries my eyes dry please don’t buy from here especially the monthlies cause it will dry your eyes and it’s super uncomfortable. Even though I practiced hygiene and take care of my lenses very well and soaked them for 8 hours it’s still burns a bit and it’s very very drying and very uncomfortable. I hope this message gets to people who haven’t bought from this specific brand. Don’t waste your money pls if not you’ll regret it like me. Opt for other brands 🙏😭

Where is my order? I never received it

I ordered contact lenses almost 2 weeks ago and the order has still not been shipped. I have emailed support twice to get an update on my order and I still have not received a response.

I had placed an order on November 28th and its coming in to two weeks and I have not received any email regarding any update about shipping informations. I also emailed the support team if they are able to give me any update. However, it has already been 4 days and I had not heard anything from them.