moodylensesReviews of moodylenses.com

Response from moodylensesMar 4, 2026

Hi Lilian, sorry to hear the order hasn’t reached you yet. Around late January and February shipments and responses were a bit slower due to the Chinese New Year period and a high volume of inquiries, and we sincerely apologize for that. Please send us a message on WhatsApp (the number is on our Contact Us page) with your email address and order number so the team can check the shipment status and assist you.

Response from moodylensesMar 4, 2026

Hi Chloe, we sincerely apologize for the delay and understand how frustrating it must feel to wait that long without shipment updates. Please reach out to us on WhatsApp (the number is listed on our Contact Us page) and share your email address and order number so we can check the status of your order and assist you further.

Response from moodylensesMar 4, 2026

Hi Shuk Fong Liu, we’re very sorry for the worry and for the delayed reply. Around this period we experienced a surge in emails, along with the Chinese New Year holiday, which unfortunately slowed some responses. Regarding the order, it is currently held at customs. Customs processing is handled by the local authorities and is beyond our direct control, but this can occasionally cause delays in delivery. We truly appreciate your patience and understanding. For quicker assistance, please reach out to us on WhatsApp (the number is listed on our Contact Us page) and the team can check the status and assist further.

Response from moodylensesMar 4, 2026

Hi Xin Er, we’re very sorry for the delay and understand the concern while waiting for the order. Around that time, international shipments were affected by the Chinese New Year holiday, which caused some delays in transit. According to the latest tracking update, the order has already been delivered on 2 March. If any assistance is needed, please feel free to reach out to us on WhatsApp, the number can be found on our Contact Us page, and we’ll be happy to help.

Response from moodylensesMar 4, 2026

Hi Princess Omopariola, we’re truly sorry for the stress and frustration this situation caused, especially as a returning customer who has supported us for years. That experience is certainly not what we want for our customers. We’re glad that we were able to connect on WhatsApp and that the matter has since been resolved. Thank you for staying in touch with us while we worked through this together, and we truly appreciate your patience.

Response from moodylensesFeb 18, 2026

Hi Mizuki, We’re truly sorry for the long wait and for not responding sooner. Recently, we’ve experienced a surge in inquiries which caused delays in some replies. Please contact us on WhatsApp (the number is listed on our Contact Us page) so assistance can be provided. Kindly share your email address and order number there, and let us know whether the order was placed on our Global site or Japan site. Once these details are received, the status will be checked and a clear update will be provided.

Response from moodylensesFeb 18, 2026

Hi Xe, this shouldn’t have felt this way. We’re really sorry for the late respond. We’ve had an unexpected spike in emails lately, which slowed some replies, but that doesn’t make it any less frustrating. Please reach out to us on WhatsApp (the number is on our Contact Us page) and share your email address and order number there so we can assist you and properly sorted the issue.

Response from moodylensesFeb 14, 2026

Hi Hemi, we’re really sorry for how upsetting this has felt. Our associate has been assisting on WhatsApp and will continue supporting until everything is fully resolved. This matter is being taken seriously, and a proper solution will be provided. Thank you for your patience while this gets sorted.