moodylensesReviews of moodylenses.com

Response from moodylensesApr 7, 2026

Hi Poonam, we’re truly sorry this first experience has felt disappointing. Your order is moving and has already been updated, and we’ve also replied to your email with the latest details. Please kindly check your inbox, and if any further help is needed, feel free to reach out :)

Response from moodylensesApr 7, 2026

Hi Lizzie, we’re truly sorry for the frustration this has caused, especially with missing packs and the follow-up order still not arriving. We’ve also recently had a surge in inquiries, which caused delays in some replies, and we sincerely apologize for that as well. Please reach out to us on WhatsApp via our Contact Us page and share your email address and order number so the team can check both orders properly and assist you further.

Response from moodylensesApr 5, 2026

Hi Emaruth, we apologies for the concern here. According to the latest update, your order was delivered on 4 April. Could you kindly confirm if the package has been received? :)

Response from moodylensesMar 30, 2026

Hi Dori, we sincerely apologize about this, especially after you already tried reaching out. Please message us on WhatsApp via our Contact Us page and send your email address + order number so the team can check the order status and assist with the address note if still possible.

Response from moodylensesMar 26, 2026

Law Kim, we’re truly sorry for this and completely understand how upsetting it must have been to receive the parcel without the lenses inside. We have been trying to reach you and did reply to your email, but unfortunately our messages keep bouncing back. We also tried contacting you through our alternative email, moodyinsider, but haven’t heard back since. Could you kindly check your junk or spam folder just in case? If nothing has come through, please contact us on WhatsApp via our Contact Us page and we’ll make sure this is properly sorted for you.

Response from moodylensesMar 26, 2026

Hi Yên, we sincerely apologize if this experience felt so frustrating, especially with missing items and not getting a reply. Just to clarify, we don’t have any ongoing promotion offering free pairs. We’ve also had a recent surge in inquiries which delayed some replies, but all messages are being worked through. Please reach out to us again on WhatsApp (via our Contact Us page) and share your email and order details, we’ll take a closer look and assist you properly🙏

Response from moodylensesMar 21, 2026

Hi Lolita, we’re really sorry to hear that the GlowyLock lenses didn’t meet your expectations, especially when you had a better experience with the Matcha Cocoa. We’d like to look into this further and see how we can assist you. Please reach out to us on WhatsApp (you can find the number on our Contact Us page) and share your order details so the team can check this properly with you.

Response from moodylensesMar 21, 2026

Hi Amy, we sincerely apologize this turned into such a frustrating experience, especially when you needed the lenses in time. After checking, the parcel was unfortunately lost in transit, which is something outside of our control. A refund has already been processed for you. We understand the disappointment here and truly hope there’s a chance to provide a much smoother experience next time.