Trang
I used moodylenses in the past because…
March 24/26: I used moodylenses in the past because I trusted them. Found them on Instagram a while back and had felt like they were trustworthy, but as another person also reviews on here, there was an issue with my order, delay of customer service, ignored messages through WhatsApp and email. Took 2 months of messaging only to receive a message telling me to destroy my order by cutting the contact lenses before their ship a new one to me. Does that even sound like good Business practice? They don’t reply to you for 3 weeks and then only reply when you send another complain. They won’t resolve your problem. I had a missing pair of contacts and at this point with their service, I don’t want the lenses anymore, just a refund, They are now ignoring my message. I say stay away from them if you want to avoid getting scammed. *** March 27 UPDATE*** Moodylense finally agreed to refund me for the missing items. At least someone on the team made it right, but you have to fight for it. Best wishes to you, Moody. Take this as a learning curve to improve in the future.
Response from moodylensesMar 30, 2026
Hi Trang, we’re truly sorry this took so much back and forth to resolve. It shouldn’t have been this difficult, and we understand the frustration it caused. We’re glad the refund for the missing items has now been arranged, and we genuinely appreciate the honest feedback. It’s been taken seriously and will help us improve 🙏