MontessorigenerationReviews of montessorigeneration.com

Well, when I (and if) I finally get my order, I may say something about the quality. For now, all I can say is this is the worst customer service I have ever encountered. I ordered three items on December 5, 2025 and was charged on my credit card on December 6. It is now the thirtieth with no product in sight. I have emailed repeatedly and only received an answer to the first email. That answer seemed helpful at first, but it now feels bogus because what was promised never happened. Tracking is a joke. The last tracking information was “out for delivery” 36 1/2 hours ago. If they WALKED it from my post office, it wouldn’t have taken this long. Oh, and looks like that’s only one of three items.

I wish I had read the other one star reviews before ordering. Instead, I trusted the FAQs on the site. Took over three weeks for the toy to be shipped (from China). The website says they are based in Canada. This feels like a scam in the worst of ways.

Copy of email I sent to Emily, I received my purchase today and was very very disappointed in the shipping packaging. The items should have been shipped in a cardboard box with proper cushioning so the individual boxes the items are housed in would not get crushed. As is it, they were only wrapped in plastic and the boxes were crushed in transit. Two of the items use the box as storage and to be honest with you, it looks like 3rd class products instead of the top price I paid for them. Again, I have to say, I am very disappointed and I hope you will look into how you ship your items in the future! In addition, the time it took to receive the items was excessively long. I was looking to give these to my Grandchildren for Christmas and did not receive them until 12/26. Signed....a very disappointed customer!!!!

Deceptive. They provide a Las Vegas address so you don't know that your package will be shipping from China. They waited over two weeks from the date that I purchased, 11/26, to ship my order - 14 days during Christmas season. My grandchildren did not have their present for Christmas- it is 2 days after Christmas and I still haven't received the order. Do not buy from this company!

I placed an order on November 23, 2024 for many different toys for my grandchildren. Four weeks later some things arrived. It is now after Christmas, and still nothing on the other things. No response to emails. I had some very disappointed grandchildren on Christmas. I am embarrassed and unhappy about this.

Trash company. Ordered a gift for my wife on December 13 never imagining that it would still be out in the middle of an ocean somewhere on Christmas Day. The tracking provides no clarity and I got no response from an email inquiry. Zero transparency about shipping times and where these items are shipping from.

I would give this zero stars if I could. Buyer beware. Do not order from this company. I placed the order on 12/8 and contacted them on 12/16 as I had not received a tracking number. Since then I have emailed and texted them at least 10 times with no response. I cancelled the order when I realized that I would not receive these items in time for the holidays. I am now in the process of stopping the charge on my CC. I wonder if this is a scam company now given the fact that they do not reply. Update 1/20/2026: I finally received my order, after the first of the year, after family had left and after I had to purchase other gifts. I sent at lease 9 emails and texts and received no response. I tried x2 to cancel the order via their AI text, but they did not cancel the order. The only communication I received was one stating that my order was on its way. No response to my complaints or attempts to cancel. When I traced the package it showed it going through customs. The address listed on the website, however, is in the US. Strange.

I wish there was a zero star! I ordered a Christmas gift for my grandson on November 10. The tracking number stopped in a facility for a week and I reached out to costumer service. They said it was normal. I emailed again at the beginning of December and they told me that they were sending a replacement and I could keep the original, if i received it. I have asked for the tracking number for the replacement order and they told me they had sent it. I had not received it and I asked again. The communication stopped last week and as of today Dec 24 I have nothing. I have asked for a refund and I’m willing to do what it takes to get my money back. I had bought a few toys in the past but I won’t EVER get scammed again by Montessori Generation. When I didn’t get any communication back after asking for a tracking number, I went to Amazon and got something delivered to my only grandson so he can have something from grandma for Christmas. Please Do NOT give them your money.