J. D.
Total scam and I'd give this a zero if I could
I'd give this a zero if I could. Ordered three items, paid for expedited shipping and then proceeded to wait ten days before the status of my order even changed. Then I was notified that my order was "intercepted by the USPS" and that one of my items was sold out even though the order had already shipped? They offered to send a different item, which at this point I obviously don't want and I asked for a simple refund of the whole order as it had long missed the window I needed it within already. They refused to refund it since it was "in transit". A month after I placed my order, I finally got 2 out of 3 items. Luckily I read the refund policy and you can't open the package if you want a refund and even still, they might not give you one?? I still haven't gotten a refund for the item that was sold out, and will be shipping this back hoping they honor the refund but I am incredibly concerned they will just deny it because they can. This company is a total sham. I've filed a Better Business Bureau claim.
Response from MontessorigenerationJan 21, 2026
Hello J. Doe, We’re very sorry to hear about your experience and understand why this situation caused concern and confusion. Because we’re unable to view or access order details based solely on a review, we’d really appreciate the opportunity to look into this directly for you. Our support team can review the full order history, confirm the status of the discontinued item, and assist with the return and refund process accordingly. You’re absolutely welcome to return the items you received, and we’re also happy to ensure a refund is issued for the item that is no longer available. We truly want to help bring this to a proper resolution. Please reach out to our support team at [email protected] , including your order number, and one of our agents will be glad to assist you. Thank you for sharing your feedback — we appreciate the chance to review this further and help make things right.