Actually there is no option to choose 0 stars. Montavio does not deserve any star. PLEASE DO NOT PLACE ANY ORDERS AS THIS IS A SCAM COMPANY. No delivery has been made yet. No responses as well. WE NEED TO REPORT SUCH COMPANY TO CYBER CRIME AND CONSUMER COUNCIL.
Response from homeAug 26, 2026
Hi,
I'm sorry to hear about your experience, and I understand the frustration.
We want to reassure you that Montavio Home is a real, registered company, Montavio Group Int LLC, registered in Wyoming, USA, we're not a scam operation. That said, no delivery and no response from us is a genuine issue, and we'd like to make this right.
Could you please contact us directly at [email protected] with your order number? We'll investigate what happened with your order and the lack of response, and get this resolved for you as quickly as possible.
Thank you for your patience, and apologies again for the experience so far.
Best regards,
Benjamin
Montavio Home Support
PN
Presian N.
nothing came, no one is responding
I have the same problem like another person who commented - I placed an order a month ago, the order status changed after a week, but they didn't send me a tracking code. I tried to contact them for the tracking code after a few weeks have passed and no one replied on either email after multiple inquiries and a couple of days of waiting for a response. This is either some sort of a scam or just a terrible customer service.
Montavio Home Support, I see you are replying here, why are you not replying to the emails I have sent? Obviously other customers have the same problem and are not getting a response from you - this defies any logic for me. Another person here wrote that you are not a real company, I also tried searching for you in the internet, but you don't have online presence beside your own website, whose domain was registered a few months ago. This company is either very new and inexperienced, or a scam.
PS. I got something
Something came in the mailbox a few days ago, it was some small package from China with worn off label stating artificial black moss 20g or so. It was strange because I haven't ordered anything like that anywhere, and I read online that unprompted packages with small things like that (plant seeds amongst others) are sent as a part of a review scam to hijack people's identities and post favorable reviews for other products, people didn't buy. What they get from sending the package is the validation from paypal (or other payment providers) and the shipping company that the package has arrived. In Germany it came with DHL and I got the information that the package is comming and is in the Germany Sorting Center (things that come from China are labeled like that). I didn't know what it will be, because I hadn't bought anything I haven't got delivered except the picture I bought from this company. I was sure it is not the package from them, because it said small package, which is put in the mailbox and not hand delivered, so it couldn't be the big picture I was expecting.
A few days after I got the strange small package the DHL showed the Germany Sorting Center package as delivered (unlike the hand delivered bigger packages there is no real time tracking for small packages, so it takes a few days to change status) and the paypal app showed the Montaviohome package as delivered and showed the same tracking id as the small package from the DHL app - the one with the strange unprompted artificial black moss.
This company is 100% fraudulent, do not buy anything from them, this is a SCAM.
Response from homeAug 26, 2026
Hi,
I'm really sorry for the frustration and delay here, and I understand why this looks concerning given what you've described.
We want to reassure you that Montavio Home is a real, registered company — Montavio Group Int LLC, registered in Wyoming, USA.
We'd like to look into this directly and figure out what happened with your emails. Could you please contact us at [email protected] with your order number? We'll investigate the tracking issue and the missed replies and get back to you as quickly as possible.
Thank you for your patience, and again, apologies for the experience so far.
Best regards,
Montavio Home Support
LC
Lukas C.
I placed an order on July 30
I placed an order on July 30. Should be Delivery by August 9th. No respons on my e-mails I sent them. Today is August 19. Any help please.
Update:
After their answer Here on my first message I’ve resend them another e-mail but without any reply from them.
Response from homeAug 26, 2026
Hi,
I'm really sorry for the delay and the lack of response to your emails, that's not the experience we want you to have.
Could you please contact us directly at [email protected] with your order number? We'll look into both the delivery status and why your previous emails weren't answered, and get back to you as quickly as possible.
Thank you for your patience, and again, apologies for the experience so far.
Best regards,
Montavio Home Support
DL
David L.
I placed an order for 140 USD on August…
I placed an order for 140 USD on August third. I sent an e-mail asking for a tracking number/expected shipping date on the 6th, as the order has sat on "order placed" with no updates since then.
It's August 13th and they still have not even processed the order on their end, or written back.
Response from homeAug 15, 2026
Hi David,
Thanks for reaching out, and sorry for the frustration this has caused.
I checked your order, and it was actually refunded already. You should have received an email confirmation about this well before the 13th. Could you double check your inbox (and spam/junk folder) for that notice? If you're not seeing it, let me know and I can resend the confirmation.
Apologies again for the mix-up on communication timing, happy to help sort out anything else on your end.
Best regards,
Montavio Home Support
JO
José
There is no company
The company does not exist, it is a scheme.
Let me know when my poster arrive?
Response from homeAug 15, 2026
Hi José,
We are not sure where this comment stems from.
We want to reassure you that Montavio Home is a real, operating company.
We are registered as Montavio Group Int LLC in Wyoming, USA, and actively fulfill orders daily.
If you have a specific order or experience you'd like us to look into, please let us know and we'll sort it out right away.
Best regards,
Montavio Home Support