Mongo
Had an issue with a new K40
Had an issue with a new K40. Monport was very quick to assist. Cannot be more happy.

Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Monport Laser (monportlaser.com) has 360 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Mongo
Had an issue with a new K40. Monport was very quick to assist. Cannot be more happy.
MICHAEL B.
K40 great little laser to start. would be nice to have an adjustable bed and an air assist.
Response from Monport LaserApr 22, 2023
Thank you for writing this informative review, Michael! We've taken your suggestions into consideration and will make better upgrades.
Tim T.
I read Rich's dig that he had to laugh that someone said buy Omtech. That was me, but since took that from my review. He indicates that Omtech & Monport are from the same factory and may or may not be from the same factory. I don't think you'd get a straight answer if asked. Best thing to do is do your research. After so many issues with the Monport I ordered from Omtech and yes it was a few hundred dollars more, but for me I'm pleased. There are more bells and whistles and 1 of those are 3 switches to turn on the laser ever reminding you this is not a toy. Monport has only 1 and that's the emergency switch. Rich is employed by Monport as their trouble shooter guy, so of course he's going to lean that way. I am troubled as why he wanted to take a jab at me for how I was feeling and my experience. I did get my money returned and Monport had the laser picked up. I do think it's fair to say it was weeks later. If anyone wants to know the problems I experienced let me know. Tim J Taylor
Response from Monport LaserJun 24, 2022
Hi Tim, sorry for the trouble we bought to you. We have done anything we can do for you and always actively contacting with you to solve the problem over and over time. However, after you got the refund, you immediately bought machines from other brand. Good luck to you.
Kenneth T.
Laser unit arrived in a timely manner, the other items have not yet arrived. First impressions nice product
Response from Monport LaserJun 24, 2022
Hi Kenneth, we are sorry to hear your bad experience. We really appreciate your actual feedback which motive us to be better. If you have any question or suggestion, you could contact us via email: [email protected]. We are always looking forward to any advice from customers.
BookBub U.
Arrived well packaged with no damage in shipping. Could not get laser to fire. After a lot of research found out that lid of machine had safety switch out of adjustment causing laser to not fire. LED lights would not stay in position where they were mounted. These are all minor things that can be corrected. Biggest complaint was a poor introduction in manual to new beginner. I believe this laser is targeted to that market.No place in the manual listed the safety switches and their purpose. Everything seems to work so I am pleased with the purchase.
Response from Monport LaserJun 24, 2022
Hi BookBub, we are sorry to hear your bad experience. We really appreciate your actual feedback which motive us to be better. If you have any question or suggestion, you could contact us via email: [email protected]. We are always looking forward to any advice from customers.