E S.
I couldn't ask for better service!
Just for starters, even though the product was shipped from China, I received in perfect condition in three days. That was fantastic. I dealt with other companies in China and always received my products between 6 to 12 days after purchasing. Knowing that I wanted to add some enhancements to the laser, once I unpacked the K40, I reached Rich Faraone to ask for questions, didn't matter that it was late evening on Friday, Rich replied later on, and followed up Saturday morning; thanks to his pointers, I had all the modifications (air assist, Z-axis adjustable bed, and upgraded controller board) done I my laser up and running in a matter of three hours. My first couple of tests were successful, very pleased with the results, now I'm looking for starting real projects. Big thank you to Rich and Monport!
Response from Monport LaserJun 24, 2022
Hey E Solano, sincerely thanks from the Monportlaser team to your recognition and lasting trust. We always strive to satisfy every customer, We accept any advice in an open mind. Your review inspires us to step forward. We will try our best to provide affordable products and high level of customer service all the time.