Monport LaserReviews of monportlaser.com

Item never received! Tried to claim a refund via PayPal and all they show is a tracking list, no proof of delivery, no signature, no photo of where it was placed.

UPDATE This company has become a nightmare. They misquoted the price of the replacement machine, then didn’t tell me about the misquote until I inquired about an expected refund. Upon learning the price would double, I cancelled my order. They were supposed to cancel everything, but somehow shipped two things. I rejected them back. Now they are still refusing a refund until they can decide whether to charge me return shipping on the rejected item. Which they told me in one email they would not, but have since changed stories. My head hurts, this company’s support is highly dependent on who answers your next email. My next will likely be to dispute the charges, since Monport doesn’t seem to want to help out… ——————————— Had an issue with a backorder, but support was able to solve my problem and get me a machine on the way now. Great communication from the rep!

I still can’t figure it out ?

Auch ich muss leider feststellen, dass der Kunde nicht ernst genommen wird, sobald er bezahlt hat. Seit fast zwei Monaten werde auch ich hingehalten, etwa eine Woche lang bekomme ich überhaupt keine Antwort. Ich werde einen Anwalt einschalten.

❌ Sehr schlechte Erfahrung mit Monoport ❌ Ich habe leider eine Maschine bei Monoport bestellt und danach nur negative Erfahrungen gemacht. Nach genauer Recherche mussten wir feststellen, dass ein Großteil der positiven Bewertungen offensichtlich gefälscht ist. Der Support ist extrem schlecht und reagiert kaum. Das angebliche CE-Zeichen entspricht nicht den Vorschriften und wirkt unseriös. Wir haben den Fall bereits an die Marktüberwachungsbehörde gemeldet. Zudem besitzt Monoport keinen Firmensitz in Deutschland, ein korrektes Impressum ist nicht vorhanden, wodurch rechtliche Schritte erschwert werden. Ich kann nur dringend von einer Bestellung bei Monoport abraten.

I'd stay away from this company. From personal experience, they are absolute scam artists that use fraudulent, deceptive, and illegal business practices. Of course, there are success stories out there about their machines, they wouldn’t still be in business if there wasn’t. But the problems start to arrive when something goes wrong with your machine—especially under warranty. Good luck trying to get them to honor that warranty in any resemblance of how a reputable company would have. That’s if you can get them to honor anything without them trying to make more money off you or fix things on your own dime. In my case they lied, connived, denied, stalled, refused, and deceived, among other unethical and illegal tactics. Check out their BBB rating, it isn’t an “F” for no reason. I’m currently in the process of filing suit against their fraudulent, deceptive business practices and breach of warranty.

I was so excited prior to the arrival of the machine, and when it arrived I delayed the set up due to work requirements. Once I was able to set up the machine, I could not get it to mark, after trying to find the problem and looking at the video suggesting the probable cause, I tried to align the beam to the mirrors. Only to find the laser assembly loose and missing securing bolts. After calling and texting the after sales department and no answer finally I received a text back with some options. It's been almost 3 months since the purchase and still have not completely fixed the issues. From the cooling system to the correct starting point of the laser head, even after re-setting factory setting.

I purchased Monport GPro 100W Split MOPA Fiber Laser in early May 2025 where on their web site delivery time was stated 3-5 business days. I have cleared space and was very exited with my plans about the Laser. After a week time I contacted asking where is the item ? They responded that no stock available in UK and they sending item from abroad which will take 1.5 months. I agreed to wait. After 2 months when I asked where is the item they told this in the post and they will sent withing a week. After 2 more weeks when I question again they told machine arrived but was lost in their warehouse. Totally waste of time 3month. I asked refund and now they informed my money will sent in my bank account in 10 days !! Surely I will open dispute with my bank no trust left anymore for this company. I presume they just advertising product they dont have and using your money for the other purpose. Do not buy from this company, buy from elsewhere similar product instead ! Specially those who in UK. And Monoport UK dont you dear respond to this review with automated message " We are sincerely apologize .......! as you are not.