Monport LaserReviews of monportlaser.com

Monport RENO 65W is a great machine. It arrived in a few days, was very easy to setup and get running. The alignment of the laser and mechanisms was next to perfect. Found Lightburn very easy to use and the resultant cuts and engraving perfect for what I am doing. Absolutely love the system of setting the focus, so easy and perfect every time. Would recommend this machine to anyone scaling up from a 300x 300 unit, the 600 x 400mm bed is great for those larger projects and the 655W CO2 laser is very effective in cutting acrylic and wood. Regards Alex

The support team was very fast to attend our technical problem

We had a warranty issue which can happen with any brand. The thing that separates good from bad businesses in my opinion is customer service. The Monport team was fantatic in this regard. They were very prompt in replying to emails to troubleshoot the issue first and then once the problem was confirmed they sent replacement part quickly. Definitely recommend.

The tech support team responded in a timely manner and provided replacements for both the laser tube and a new machine. Overall, I am satisfied with the results.

They were good to send videos explaining what to do. Even though I prefer real time assisstance, the team was very accomodating.

Th team was very helpful and responsive in resolving my issue with the air assist pump. The pump arrived in a timely manner. I contacted the team with another question about the pump I received and it was answered on the next business day.

I ordered my Monport Reno 45 Pro laser machine about a month ago. There were several things which were confusing and unclear to me. I must have emailed the CS team about a dozen times. Each time I had a response usually in about a day sometimes within hours. Where other laser companies i have dealt with take several days if not longer. I gotta say MonPort is just amazing in responding back to the consumer. Post purchase, I still have sent a few emails with questions and they dont dissapoint in responding in a timely manner. This is just fantastic and the way Customer Service should be. My machine is up and running and I couldn't be happier with my initial laser experience. Please keep it up. Heres to much happy and successful laser engraving. Thank you MonPort.

I had an older K40 laser that I upgraded with the Nano PCB. Well my laser was so old that some of the electrical connections didn’t quite match to the instruction sheet. So I reached out to the Monport support group and got better details/clarification and when I had a specific electrical diagram question they put me in touch with an electrical engineer. After all of that the install ended up being straightforward I was just being overall cautious to not blow up my laser power supply. Thanks again Monport Support Team!