MonkstarsReviews of monkstars.com

STILL WAITING 2 WEEKS, NO REPLY TO EMAILS, DO NOT ORDER FROM THIS PLACE!!

Wrote 2 emails, first went without response. I ordered dec 14 still have not recieved a shipping email. Says to contact them if you haven't recieved a shipping or tracking number within 5 days but now it has been a week.

Placed order on November 24th, they said they are based in US but items are shipped from Shanghai! conflicting email updates, first 1 stated unable to deliver parcel, then 30 minutes later another update stating item was being transported to 'hub' at Shanghai airport!!! Checked tracking number today, and item is STILL at airport 5 days later. Contacted card issuer to put in a complaint and refund. 24/12/18 Update: STILL no movement from 'tracking number but today had a message from Monkstars.com on FaceBook asking if I liked my purchase! The message was automated and gave 3 options, which again went directly to an other automated option list and although I even wrote comments with the options, no real user response. Even contacted FaceBook via their Ad complaints page but they say that Monkstars are not violating their service even though I gave FB a lot of info!! Just stay clear. UPDATE: I found out yesterday, January 4th. 2019 that my order arrived to my son in Canada. Although glad and he is very pleased with my present, I still feel that my original review stands as a very poor Customer Service was given. I will not be using them again.

Ordered Black Friday, Nov 23. They didn't ship for 2 weeks, Dec 7. Won't be here for Christmas Update: Jan 4/19 - Still not here. I cancelled charge to Visa, informed company I cancelled the charge on Dec 30th and told them parcel was lost. They emailed me today that they had reshipped. Why? Christmas is over. I don't need it. I already reversed the charge. Now I have to deal with return shipping when it arrives. Ugh! Horrible company to deal with. Update: Jan 7/19 - Though second shipment is still not here I investigated their return policy. Apparently you have 7 days from your order date to return. So if they wait 2 weeks to ship NO ONE CAN EVER RETURN ANYTHING!! Do not purchase from this company unless you have 3 months to wait for shipping and are OK with NO RETURNS! Update: Jan 14/19 - FYI, second shipment still not here but there is some good news. Visa will reverse all charges! AND because they have an unattainable return policy it's pretty much a given that anyone that charged a purchase will get a refund from their credit card company. Highly recommend that everyone call (Visa, MC) to get their money back.

I have ordered and have to wait quite a long time to receive the goods, the quality is also good to wear comfortable and in accordance with the price you spend, generally acceptable

Awesome price - Fast and friendly and quick response with customer service!!! I’ll be coming back again to purchase! Thanks again!! 2 Thumbs Up!!

Quality jacket suits the price, shipping time a little slow. But there are many unique products, it's my favorite. I bought 4 products from this store. Satisfied!!!

Can't give zero stars or I would. My cc was charged but no product & no response from them. Contacted my cc company who will investigate this company & reverse the charge.