Monitech Ignition Interlock SystemsMonitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 170 reviews with 1 star · Clear filters
K S.
Money Hungry Company. The device is iffy.. and the customer service is rude. I hope this company goes bankrupt.
Response from Monitech Ignition Interlock SystemsMay 7, 2021
We appreciate you taking the time to provide us with feedback. At Monitech, we are always striving to become better for our customers, and your feedback helps us to best understand how. We hope to work hard in the future to help change your mind.
Markeshia M.
Every little senor set my monitor off n I have to call service provider...reall frustrating
Response from Monitech Ignition Interlock SystemsApr 29, 2021
We’re sorry to hear you have experienced a difficult time with your Monitech device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch shortly to see how we can help.
Chad
If i get coronavirus from not being able to use hand sanitizer, we will have a whole new problem to deal with. Edit: No one needs to contact me, just stupid ass device that barely works.
Response from Monitech Ignition Interlock SystemsApr 23, 2021
Thanks for providing this feedback. We are looking into the issues presented here and a Monitech team member will be in touch to see how we can make your experience better.
Melanie H.
Took way longer than the 2 hours I was supposed to allot for install. Technician was not wearing a mask but refused entry to my small children because they didn’t have masks to provide. Once I questioned about the delay and point out my kids are standing outside for over 3 hours they all of a sudden can override the mask rule and let us all inside...it took 3 different units before they finally had it installed correctly. This was the location on Motorsports Lane in Charlotte NC. I called a supervisor that the technician gave me and he didn’t care, told me I should voice my complaint to corporate, his name was Carl and he had a 336 (Greensboro, NC) number. I called corporate and spoke with shameka and she was of no recourse either. The technician wrote on my paper work that I would be credited 1 month payment on my next service in June so we will wait and see about that!
Response from Monitech Ignition Interlock SystemsApr 15, 2021
We are taking your concerns very seriously. This is being addressed with Monitech Management in your area.
Justin R.
Well have to have due to old dui well got a month now to get dl but wiring to battery was garbage and now rigged up so doesn’t melt cause was on manifold of old Jeep and had codes cause hand held bad and new one bad cause have to shake and fight it for a while to let me blow in it to start my vehicle and even got my name wrong
Response from Monitech Ignition Interlock SystemsApr 9, 2021
We appreciate you taking the time to provide us with honest feedback. At Monitech, we are always striving to become better for our customers, and your feedback helps us to best understand how. A Monitech Manager has reached out to you to help. Please contact him back to allow him to assist you.
Chris
Theyre never open, it takes them 2 days to come out and fix their equipment when it malfunctions and won't let me go to work. I had it for 5 days, I missed 2 days of work because of this thing.
Response from Monitech Ignition Interlock SystemsMar 26, 2021
We appreciate you taking the time to provide us with honest feedback. At Monitech, we are always striving to become better for our customers, and your feedback helps us to best understand how.
Davonte H.
Problems with machine. Company gives no help just charges you.
Response from Monitech Ignition Interlock SystemsMar 22, 2021
We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease. Someone from our LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.
Conover K.
Their devices don't work properly. I've had the device for a little under a month, and I've gotten false readings, and even my boyfriend got one and he does not drink. I paid $45 to reset the thing even though I committed no real violations. And I avoided anything with alcohol like mouthwash, sanitizers, etc. So, I thought I'd just avoid driving for a year, but it drains my battery, and now I have to drive. You can't win because now I have to charge my battery every single day for it to start. The brand new battery has died at least 2 dozen times now. I would advise anyone to avoid this company. I don't see how I can take 11 more months of this nightmare. Update: The company replied and I am absolutely not satisfied. My battery is brand new, and I adhered to all of the guidelines in the video: no sanitizers, etc. I'm going to have to check into switching companies. I passed the test, then drove across the street to get groceries, then failed the test. And it's happened again since then.
Response from Monitech Ignition Interlock SystemsMar 10, 2021
We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the Monitech ignition interlock is fulfilling its purpose. Vehicle battery problems are not usually related to the interlock device, although the timing of a battery problem can make it seem that way. All vehicles use some amount of battery when the car is shut off. For example, an onboard clock always shows the correct time because it is drawing battery current even when the vehicle is not in use. Aftermarket accessories add to the total battery load of the vehicle. An interlock is an aftermarket accessory, and draws less than 5 milliamps of battery per hour. A battery more than 4 years old, or a battery used infrequently, in colder temperatures or in situations when the vehicle's basic amp load is high may drain more quickly. If your alternator is not fully charging the battery when the vehicle is in use, battery problems can result. Check your vehicle user manual to determine how much amperage is being used on a baseline for your vehicle. Your authorized service provider will be able to test your battery and ensure it is capable of handling the total load.