Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
monitechnc.com
Website
monitechnc.com
Category
Auto Parts & Wheels
Location
Morrisville, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The amount of tech service gave me an opportunity to get my license back I'm very appreciative then and thankful for them and I look forward to doing more business with them and make sure with my friends and spreading the word for them
Response from Monitech Ignition Interlock SystemsMay 8, 2026
We’re so glad you had a great experience with Ric. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
AP
Anthony P.
Mr Torres
Mr. Torres was extremely helpful in my difficult situation. I have had the unit installed since October 28th of 2025, I’ve seemed to have had not much positive experience with the unit itself ( issues with completing the tests on first try), possibly due to asthma issues and also with inconsistent blow technique. Through the past 7 months dealing with this has been a nightmare, but Mr. Torres informative help actually relieved my stress and anxiety today, he was courteous, professional, friendly, and deeply informative, I’ve not had a better customer service experience in my entire life. As I explained my multi layered situation with issues with the unit, life circumstances and the fact of after 3-4 attempts on arrival tests before the 5 minute countdown completes (around 3:30) the unit will shut itself down automatically throwing a violation which in result ends up costing the user $50 for an override code, so essentially my vehicle has sat still for 2 months at a time to avoid this costly situation which I feel as though is somewhat a health complication of mine with asthma and somewhat an issue with the unit not performing the way it is supposed to, if it weren’t for Mr. Torres today and his patience and understanding I most likely would’ve been requesting an apartment for permanent removal of this device, just feel like there’s not been a win with trying to do the right thing in my experience with this device and the complications it has caused financially and mentally while being sober for over 2 years, that these types of stressful situations could the the catalyst for many to backslide into old habits, that got us in this situation to begin with. Thank you Mr. Torres your kindness it meant a lot today and you make a difference.
Response from Monitech Ignition Interlock SystemsMay 7, 2026
It’s great to hear that Alberto was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
RK
RICHARD K.
Customer service very good
Customer service very good. Always very attentive
Response from Monitech Ignition Interlock SystemsMay 4, 2026
We really appreciate you taking the time to highlight Victor. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
SP
Samuel P.
Jair was great. Everyone else not so much
Jair was top notch unlike the other customer service agents I've dealt with the past 2 weeks. If I could rank Monitechs customer service as a whole I would give it a very negative review. Jair however deserves a raise and a pat on the back because he at least acted like he cared about me being without a car for 2 weeks due to the incompetence of your customer service department.
Response from Monitech Ignition Interlock SystemsApr 30, 2026
We’re happy to hear that Jair provided such great support and sorry about your other interactions. Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with Jair.
JI
Jerry I.
Customer service
Gentleman was extremely nice, kind and helpful. No issues waiting for support.
Response from Monitech Ignition Interlock SystemsApr 23, 2026
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
KT
KIPPARD T.
Team member handle the situation…
Team member handle the situation swiftly and accurately.
Response from Monitech Ignition Interlock SystemsApr 23, 2026
We truly appreciate you highlighting Jose. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
NH
NORMAN H.
Carlos was very helpful
Carlos was very helpful, friendly and made sure I was taken care of before hanging up the phone.
Response from Monitech Ignition Interlock SystemsApr 23, 2026
We’re so glad you had a great experience with Carlos. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
DM
Danny M.
There great
There great
Response from Monitech Ignition Interlock SystemsApr 8, 2026
It’s great to hear that Angel was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
