Monitech Ignition Interlock SystemsReviews of monitechnc.com

In the days prior to installing their device, I had minimal difficulties getting ahold of them. Immediately after the install appointment, I have had to wait on hold for hours at a time, request calls backs that never happen and cannot get ahold of a human unless it's after 2am. The installation was fraught with inconsistencies and one of the filthiest handful of rooms I've ever been in. Unable to get clear answers about pricing, no answer at the company for days on end, and filthy equipment. I am beginning the believe this company is a scam. Updated: I have had the device removed. I still cannot get a straight answer on their prices and fee schedule. The device was faulty, it came apart while I was driving and created a dangerous road hazard. And because no one at their company answers the phone, I had no recourse for assistance until after midnight. The device was removed by their company, I received a stack of paperwork regarding the removal and today received an email that I missed my appointment and need to reschedule it. They suggest I call their phone number and offered a link in the email, that of course is a dead link that goes nowhere. I'm contacting the DMV and courts to find alternatives, I recommend everyone be extremely careful if forced to use Monitech. I still have serious doubts as to their authenticity

Nothing constructive to say other than your refurbished equipment is garbage 3 times your tech in goldsboro had to change out your equipment because it malfunctioned. Malfunctioned on Dec 2nd left me stranded in the middle of a four way stop light. Dec 3rd your equipment will be removed. I'm going to smart tech. Your equipment is refurbished garbage.

I had the monitech device installed in my vehicle on November 10th. In the last 12 days I have been stranded due to malfunctioning devices twice, had to call customer service multiple times along with my partner being inconvenienced by making adjustments to his already extremely busy work schedule to make sure I am able to get to work. The 2 times I have been stranded without a vehicle I have been a hour and a half from home. I’m very, very unsatisfied. My partner had a monitech device in the late 90s and said he never had the problems I’ve had to deal with. I am requesting an early termination and I’m hopeful the company will waive any early termination fees due to ongoing problems their devices have created for myself and loved ones ones since installation not even 2 weeks ago.

Unbelievable how you'll r still in business stupid codes that require 45 or a personal visit or you just get locked out I get a code I call in and get an extremely rude associate all she can say is 45 dollars if there was a violation that justified the 45 then why didn't the vehicle turn off if it was some kinda ridiculous violation rudest ppl over the phone I've ever dealt with

My husband has Monitech and this device is old and outdated. It continues to have violations and codes!! The violations start with a 6, which means the errors are not on our end. The latest code is 0000. This is getting ridiculous because my husband works out of state, so I am left to handle this crap when he is gone. Be mindful that he caught these DUIs when he was in his early 20s and then finally got a license in his mid 30s. He still has to have this machine even though he hasn’t had a drink in 10 years! The device can’t tell the difference between a donut or alcohol!

Improper installation left me without a car for weeks. Do not trust them with your vehicle

With COVID happening, people are using hand sanitizer all the time. My wife has a compromised immune system, so I have to sanitize my hands when I get in the vehicle. I wait like I am supposed to and it still registers as a violation. Even when I got gas on my hand at the pump, I did everything to try and clean my hands (went inside and washed my hands with soap repeatedly) and it still had a violation. I am a commercial fisherman and work out of the state. I can't just drive back to NC in 3 days for an appointment. This is RIDICULOUS.

The interlock ignition is faulty. Too time consuming to get from a to b. The blow test are to frequent and unsafe to perform while driving. It is irrational to blow 3 times for a 7 minute drive.