Monitech Ignition Interlock SystemsReviews of monitechnc.com

They just need to go on a mass hiring spree for customer service reps! You gotta literally call them like 4am-8am, after that, expect a 2-6hour wait(if they even call you back) I have literally called from 3 different phones trying to triple my odds and it’s still a fail!! I

I have been on hold for 4 hours trying to get someone to pick up the phone !! Ridiculous.

This company is nothing but a scam. And they get away with it bc what are you going to do about it? Not drive your car that you pay for? They refuse to take any accountability for their insanely outdated equipment and just automatically and immediately tell you it’s your fault. How does it make sense that over the course of a 45 minute span two tests pass, one fails and demands you immediately turn your car off, and when you do you have to test again and within a minutes time you go from a .02 to a .00? You know how? Because they want that money and know you can’t do anything about it. Not to mention the device caught on fire inside of my car just over a month ago and they deny any responsibility and tell me they’re not doing anything to fix it. CAUGHT ON FIRE INSIDE OF MY CAR AS I’M DRIVING DOWN THE ROAD. I have pictures but don’t see an option to upload those. Do NOT use this company unless you want to be robbed directly in front of your face and not be able to stop it.

I’ve been calling for a couple of days with no response. I have done the same thing each time, waited on the phone for a little then pressed 8 for a call back. This is honestly ridiculous because I’ve dealt with this on multiple occasions. I really don’t think you are that busy dealing with customers that you can’t even call them back. If you’re looking for help I would be glad to help if that means getting your response time down. You all have got to do better.

Please call me. I am locked out and nobody will pickup. I have been on hold for days. 5038 828-569-8125 Alex

No stars is a very very very very big streach!! I would actually give a minus 5 if I could!!! After using monotech for a month and a half I am running to Smart Start! The 2 hour install actually took 4 hours AFTER I proactively told them that it was a hybrid. Monotech has antiquated equipment that barely works, especially when it stays in the heat (great to have when its so hot outside and it isn't detecting your breath or the trigger). It takes AT LEAST an hour to get in contact with them IF they call you back. And no, they don't care about updating their technology. I am SOOOOO excited to work with Smart Start!!! The ONLY good thing about monotech is the installer named TONY- he was great!!! Side note- is it not weird that tawanda keeps getting called out? Come on that is BS- she is either paying people or she is writing them herself. WOW for allowing this to happen on your site!!!!!

This device is str8 bs....I got a 5038 & my car was parked from Fri 9am- Sunday 9am due to my job...I take the company vehicle...which my job is at a women's halfway house for substance abuse!!!! I got in my car "passed" while I was driving it gave me a 5038!! Didn't request me to pull over etc...Everytime, that's $45..This is a crop of crap!!! Everyone, makes mistakes or have mishaps..but...these ppl or really getting tf over!!!!!!

I have been calling for 3 days now. Stay on hold for over an hour and a still no answer. Hit the call back option no call back. Now I’m currently locked out. So will be late for work because as I type this I’m currently still on hold. This is getting ridiculous. For the last 3 weeks it’s hard to get someone on the phone. Maybe you’ll need to hire more customer service reps. Monitech has been hell from incorrect install, faulty equipment(which cases fails or delays) which my last technician I went to corrected it for me. Some technicians are very helpful. Some actually don’t care just want you to keep coming back. I have not switched companies because the others are no better.