Monitech Ignition Interlock SystemsReviews of monitechnc.com

monitech is the best

Updated 04/02/2019: I went to get my device installed on my new car yesterday and it was installed when I went to picked my car up after! Yayyy!! The market manager waited until I got off and stayed until I picked it up and apologized for all the inconvenience! Thanks to the MARKET MANAGER and the awesome customer service rep for getting this done and resolving the problems I went through for those last couple weeks. I am now set until my next monitoring visit. I was also credited and only had to pay a few bucks until my next appointment in June. Now back to the basics! :) COME ON AUGUST!! Anyways, thanks again! Updated: 11:00am after sendin this review to customer service representative email address on website I received a call from a rep. Shavon (sales rep) assured she understood my frustration and that this is not how monitech works nor is this the procedure for when things like this happen. She gave me a months credit set up an appointment with the market manager, and they’re going to get this taken care of on Monday morning while I’m at work! I appreciate customer service doing what customer service is there to do and getting this done ASAP to VOID my cancellation notice from DMV with less hassle! Thanks again! I will give the 5th star once the machine is actually installed! They were quick with getting back with me and resolving this issue & it’s definitely appreciated!! Before update: Let me start by saying when I first started the program for the interlock device everything was great. Easy to call, technician at Burlington location was nice, everything was going good. I decided to purchase a vehicle 3/14/2019, scheduled an appointment to transfer the device the same day from my 05 Jeep Cherokee to my 16 Acura TLX with the intention of doing the right thing in order to continue to keep my driver's license. Went into my appointment, after 2 hours, the technician was unable to install the MC in my new car that he took out of the old one. Remind you I had taken off the rest of the day from work to do this. The technician lets me know that how the instructions are written the car is not wired the same and he's unable to do the job. He set me up an appointment then in Greensboro, installation appts. are only on certain days and at times during work hours. So once again I had to take off another unplanned day for a week later on Tuesday, 3/19/2019 and not only did I have to take off, I had to drive to Greensboro to a further location to someone with more knowledge. Tuesday comes and I drop my car off at my 10am appt. I go back at 4:45 and the technician at that location tells me he was unable to install it as well. So not only was the machine not installed but I had wasted hours off work yet again! He proceeds to tell me he didn't want to mess anything up as he has done in his past that the company had to pay over $800 for and asked if I could take it to Winston Salem the next city out to another technician with more experience for him to attempt to put it in. I then stressed to him I am having to take off work. I'm already having to pay y'all $130 every 2 months for this machine, they also informed me it would add more time on to how long I would have to have to have it installed to the end of my term. Remind you NONE of what's going on is my fault. It is now a week and 2 days later and I'm yet to get a call back from the technician in Greensboro for a appointment in Winston Salem and a letter I received from DMV informing me my driver's license will be cancelled 4/07/2019. Can you say MAD!!! I called them at 7:15 AM and talked to a representative, the representative says that nothing has been noted on my account that the machine was unable to be installed. So now they're not documenting their doings. She said the district manager would give me a call ASAP. It is now 10:00 AM and NO CALL. My account has been paid, no word on the next step, and a cancellation notice of my license that I've paid well over $1000 to get back! Moral of the story they don't care because it's not them. I do not recommend them to anyone! DMV recommended me to call Smart Start. I DID. They have me set for an appointment for next Tuesday without worry that the device will be installed. I am now going to attempt to get a refund for a device that I've paid them for that I've now not had in my car for 2 weeks. Hope this helps whomever!!! It went from sugar to crap quickly!

Andrew made a challenging phone call, comfortable and easy. Thank you so much!

Andrew was WONDERFUL! he really took the time to explain everything step by step and was very personable!

Great and courteous service

Kia was very knowledgeable and gave me the proper information about the program and what I need to do before my device installation.

Monitech rep was very helpful and informative.

Very helpful, and answered all my questions right away. Set up was super easy and quick.