Monitech Ignition Interlock SystemsReviews of monitechnc.com

Tawana was very helpful in setting me up with an installation appointment so I can get a sample head reinstalled in my vehicle so that I can drive again in North Carolina.

The guy was nice and helpful.He did his best to explain things.However I did not receive a book on how to operate my device and I’m going out of town this weekend.How do I disconnect it with out setting of alarm and how do I scroll thru the menu?I tried to get to menu and couldn’t he showed me but🤷‍♀️

Quick and easy

When I arrived, a young man came outside and startled me by his lack of human connection and I couldn't understand what he was saying he was speaking so fast. Did not even introduce himself and looked right though me. After I asked for clarity, he took me into this room that def hadn't been cleaned or sanitized by covid standards EVER to watch a video about 20 years old and left to go install the device. After the video was finished in 15-20 minutes it started replaying again from beginning. I wasn't sure so had to watch some again which was a waste of time and patience. Then I had no one to ask what to do if anything next, paperwork? etc? He was unattainable being around back, with the way to even ask him a question was roped off. So I just sat there for another hour alone wondering what was going on. Then, I eventually walked pass the ropes to ask him where the restroom was, seeing how I was pregnant and worried about Covid germs wanted to wash my hands etc. He states rudely there is no restroom. I inquired if there was somewhere nearby that had a restroom, as about every 30 minutes a pregnant woman has to go. He says "No there isn't". I asked if the store next door would let me. He says, "No he doesn't allow anyone from here to use it." I then asked the rude boy about how much time does he think is left on the installment. He says robotically and meanly "The process takes 2 hours". I said yes I was told that it varies per car so I'm just wondering how much time you think is left. He states "The process takes 2 hours". Well, with that I knew you cant uplift the badmind of this world so I left to go check for myself, and sure enough the gentleman nextdoor was kind and happy to let me in to use his restroom. Needless to say, as it was cold and after browsing in the one store opposite side, I came back to the miserable vibe Monotek. After sitting in there another 15 minutes or so uncomfortable, an off duty manager came in and asked if I was being helped. This changed the experience around positively as he was so helpful, kind and genuine. After 2 & 1/2 hours and the kind Manger had left, the boy came in speaking dully saying he's finished. I couldn't get out of there fast enough away from this boy when it he was done doing whatever he had left to do at computer. I hope to never inquire this person again because some days I just don't have the willpower to deal with these miserable people. Bring a book and water and sanitizer. Good Luck

The support experience is great. The staff was wonderful and informative. The building is really unprofessional. The building is dirty, the one picture on the wall is falling apart. It reminds me of a low end tire shop. I get that its an install bay connected to a waiting area, but come on take a little pride in your work and in all the positive google reviews.

The guy was great, fast, didn't damage anything, and professional!

Nice staff overall in and out.

Convenient location and great service.