Monitech Ignition Interlock SystemsReviews of monitechnc.com

When having it installed I was trying to start and the young man didn't help much , Now the young lady I spoke to on the phone was great and did her job very well .

I just feel like the time link be tween test time should be longer with the one I have it seems like every ten or 12 minutes i have to blow

The Monitech device does not always pick up humming from the user consistently.

Three stars given due to poor communication when call the 24 hr. advertised customer service phone number on weekends. Just got device on a Sat. and needed clarification on a prompt seen on device. I tried calling several times when home and had my mother try to call to get through on Sat. and Sunday. Was on hold for over 10 minutes one of times but no agent came on line? Glad I was not stuck somewhere on road but safely in driveway at home. Need more staff on weekends to aid customers learning this new way to drive a car, especially, when just getting license back. If need to get a device, after past issues, adding to stress level when no answers available is not what is needed.

I've had this device for 2 years now. I've had ups & downs with it. I was told to keep a record & time in case I had an issue with it. Last month I passed the start up test, then failed the first running test. I pulled over turned off the car, then passed the arrival test immediately. Just yesterday I blew in this thing about 20 times. Sitting at the Bulington City park watching softball. Sitting in the car to stay Cool, I blew a few times. Last blow failed!!! Cut off car, then got a warning & cranked it back. I cut it off immediately, then blew and passes again!!. This has happened several times now this year. By looking back at my notes I've found that all these issues happen within 7 days of my next scheduled appointment. But more than the 3 day recall limit. So I schedule & pay the 35 bucks, then have to turn around and go back 1 or 2 days later to my regular appointment. These electrochemical devices work off a platinum plate. They seem to malfunction after a period of time. They need to be cleaned every month instead of 2. Last appointment I had 856 passes& 3 high fails. All high fails were like .01, then immediately passed on arrival test. And all occurred within last week before going to appointment. These devices need to be cleaned more often. I do not drink. My last DUI was back in 2000, 19 years ago. But hearing officer made me get it in order to get liscense reinstated. This thing has been a nightmare

Monitech of Hickory, NC fixed the issues I was having with my car. The technicians were very polite and knowledgeable. All the lights on my dash are now off and my interior lights and radio are working. Also my car will once again communicate with a OBD reader. My car has been restored to its original condition. Thank you Monitech of Hickory!The only reason I cannot give Monitech (as a whole) more than 3 stars is because of the call center, it is extremely hard to get someone on the phone. I am told they are working on that so I am hopeful.

There need to be some limitations put into effect regarding disconnecting battery to work on your vehicle. A service fee is applied on top of having to repair your vehicle with the time and labor as is already outrageous. Something needs to be done regarding that. For example I come out to my car dead and I’m charged 45 because battery died , also additional 100+ on a battery and possibility of a more lengthy term of device because of mishap out of my control( this was hypothetical speaking ) But seriously. No breaks with a vehicle needing repairs is BS

The device talks too much but much easier to use than Smart Start.