Monitech Ignition Interlock SystemsMonitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 493 reviews with 5 stars · Clear filters
Brian K.
Sharon was very helpful and made it an easy process.
Response from Monitech Ignition Interlock SystemsMay 5, 2022
We’re thrilled to hear that Sharon gave you the stellar service experience Monitech strives to provide all our clients! We appreciate the time you took to leave this review. We’ll be sure to pass along your thoughtful words.
Michael W.
The person I spoke to was very informative and friendly.
Response from Monitech Ignition Interlock SystemsMay 2, 2022
Thank you for taking the time to share your experience with our Monitech Customer Support Expert, Sharon. I have forwarded your review to our management team to recognize their outstanding service!
Linda De Del C.
I have to say I spoke with Jessica based out of Ohio and she was an absolute gem to talk to. As someone who has been in the customer service industry I know not all are so genuine as Jessica was. She took her time, was extremely patient, so kind, and didn’t make me feel rushed or uncomfortable as this situation can be a bit embarrassing. She guided me through the whole process and I literally felt like I wasn’t talking to a stranger I felt like I was talking to a friend. I felt her demeanor was top notch and I literally can say this was the best customer service I have ever received! I hope she knows how valuable she is to her company and we need more Jessica’s in this world! Thank you Jessica! It was a pleasure!
Response from Monitech Ignition Interlock SystemsApr 27, 2022
Every client has different needs and challenges with the interlock process. We train our Monitech Customer Support Experts to be a trusted source of information and appreciate your taking the time to compliment Jessica today. We’ll be sure to pass along your kind words.
Wendy G.
I had my service in Durham NC with Andy. The service he provided was always great and very helpful. He left for a period of time, however when he returned I felt I was in better hands.
Response from Monitech Ignition Interlock SystemsApr 21, 2022
Thanks for letting us know about your terrific experience with our Durham, NC shop. We have local teams to assist our contract locations, making sure that they have the tools and knowledge they need to expertly install and monitor your ignition interlock. We have forwarded your review to our Monitech management team in the region to make sure they know what a great job they do.
Julia C.
I have had such a wonderful experience with Andy in Durham. He has made what would have normally been an emotionally difficult time, so much easier. He is extremely knowledgeable about the device and the system and is very thorough in explaining the process. I am always happy to see that he will be taking care of me when I arrive instead of another technician. I have a few friends with similar situations involving DUI'ls and I always recommend to come see him at this location. I was actually referred by a friend too.
Response from Monitech Ignition Interlock SystemsApr 13, 2022
Thank you for the kind words! We’re so happy your visit at the Durham, NC Monitech shop went so smoothly. I have forwarded your review to our management team in that area to recognize their outstanding service!
Sara N.
Andy Fishman is an experienced Technician and his knowledge of Monitech, automobiles, and attention to detail is invaluable. I have always admired his work ethic and I recommend him and the Durham, NC, location if anyone in the Triangle is looking to install an ignition interlock device in their vehicles. Andy is inspiring and should be a corporate trainer for Monitech. I don’t know what I would have done without him on several occasions. Thank you, Andy!
Response from Monitech Ignition Interlock SystemsApr 13, 2022
Thank you for taking the time to share your experience with our Durham, NC Monitech shop. I have forwarded your review to our management team in that area to recognize their outstanding service!
Ray C.
The customer service representative(Jared or Sharon). Sorry about that friend. The representative was knowledgeable and polite and helped me get an appointment set up for an installment. Which was done very promptly and professionally. Thanks for making it easy. Monitech has a very respectful and descent representative, they should be proud. Thanks and have a great weekend, Ray C
Response from Monitech Ignition Interlock SystemsApr 8, 2022
Thank you for the kind words! We’re so happy your experience with our Monitech Customer Support Expert, Sharon, went so well. I have forwarded your review to our management team to recognize their outstanding service!
Avid R.
I didn't know what to expect but my agent Carmen Ortiz was a pleasure. Very professional and knowledgeable and I would recommend others to take advantage of their service if and when needed! Reference # 48030084
Response from Monitech Ignition Interlock SystemsApr 4, 2022
Our Monitech Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Carmen. We will make sure to let them know they are doing a great job! (Please disregard the message that was sent about moving your review.)