Monitech Ignition Interlock SystemsReviews of monitechnc.com

I had the device installed on my wife’s vehicle 24 hours ago. She encountered a service warning while driving to work. I have been trying to reach a customer service person for almost 3 hours now and have not been able to speak with anyone about this service warning. At one point, I was on hold for over an hour and gave up.

The tech named Neff in Rockingham is awesome and very helpful. Polite and answers and questions you may have. The 1 star rating is from Customer service over the phone. I've had interlock for 2 1/2 years and EVERY time I call I'm in hold for over 20 mins. Either on hold or rude people with attitudes. I have been on hold then someone answered and when I told them what I needed they put me on hold 3 more different times and then the last time I held for about 5 minutes and the they sent me to a answering machine. If you have option then definitely go with another company. I got 6 months left and actually considering changing companies because it's that BAD

Terrible working with this god-forsaken company. Go elsewhere for your interlock needs, unless you love being on hold on the phone for 4 HOURS. Seriously, get it together Monitech. If you have options I highly suggest NOT USING MONITECH. DON'T. DO. IT.

My appointment was for 10 am and was told it would only take 2 hours i ain’t get out of there till 3 pm

Worst experience ever! To start the Technician apparently didn't have a clue about what he was doing. The people before me arrived at 10am and he had messed their car up so bad it wouldn't start with or without the machine. My appointment was at 1pm after I waited over an hour the Technician had the nerve to tell me I might have to reschedule. Then another car shows up being towed because they needed their system changed out because it wouldn't start either. They were an existing customer who also were having problems. Now it's 3pm and I've had enough. I tried to call the customer service department and the lady said it was out of her hands and put me on hold. Said she was going to contact the district manager for the location after waiting on hold for about 20 minutes with no response I got ticked off and left. I wasted most of my day because I chose a location 48 miles from my house to get the system installed as soon as possible from my initial call. So at the end of the day I wasted my time, still didn't get the system installed, and from my experience I WILL DEFINITELY CALL ANOTHER COMPANY!! As time permits cause now I'm moving and really needed and wanted this taken care of before hand.

Mechanics could have handled customers vehicles way better then they handled mine

Manager people’s skills was trash! One guy working installations taking forever. No communication. Last minute he comes out and said no more installation today after I already had a appointment set! After just sitting there an hour

Worst customer service I have ever experienced. Every time I call the 1-800 number I’m on hold for at least 1.5 hrs sometimes even 3.