Monitech Ignition Interlock Systems Reviews | Read Customer Reviews of monitechnc.com

Monitech Ignition Interlock Systems Reviews | Read Customer Reviews of monitechnc.com

Monitech Ignition Interlock Systems reviews

Showing 170 reviews with 1 star · Clear filters

Favid A.
Nov 22, 2019
The devices stuck
The devices stuck. They constantly have issues with them and I had to get mine replaced twice so far and this one still has issues. Dont recomm end at all
Response from Monitech Ignition Interlock SystemsNov 22, 2019
We’re sorry to hear of any hardships with your Monitech interlock device. We want to be able to correct the issue for you, so you can get back up and running with confidence and peace of mind. Someone from our team will be reaching out to you shortly to see how we can best assist you with this going forward.
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JW H.
Oct 18, 2019
Terrible experience!!
Terrible experience!!! Scheduled an appointment for installation over the phone, took the day off work, drove an hour and a half, sat in the Monitech service location for 2 hours just to have the tech tell me he couldn’t locate a specific wire and therefore couldn’t install the device. When I scheduled the appointment I had to provide the make/model of my vehicle. I called Monitech customer service and was hung up on, not called back and every time I called back Alex put me on hold and never returned. Terrible customer service. Update, I found out that the technician messed up the wiring in my car!! STAY AWAY, go tto Smart Start
Response from Monitech Ignition Interlock SystemsOct 30, 2019
I apologize for the inconvenience when you initially went to your installation appointment, and for any unpleasantries experienced with our customer service center. Please know that we are looking into this and will provide necessary coaching internally.
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Angela M.
Oct 14, 2019
Customer service over the phone is…
Customer service over the phone is terrible... you have agents that will hang up on you or answer the phone and transfer back in que.
Response from Monitech Ignition Interlock SystemsOct 17, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from our Executive Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.
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Marlyn Alvarez M.
Sep 20, 2019
I’ve had nothing but a horrible…
I’ve had nothing but a horrible experience. I’ve only had the device in my car for 1 week & I've been in twice already because of improper wiring. I was told the guy who originally installed it did a “half-a**” job. When told I was going to get a free month, I’d have to wait for higher ups to call me to verify that.
Response from Monitech Ignition Interlock SystemsSep 23, 2019
We apologize for the inconvenience you experienced at your installation appointment and since then. Someone from our management team is looking into this and will be in contact with you soon to see how we can best assist you.
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Veryupset
Sep 16, 2019
What a scam!
The guy (I refuse to say gentleman) that gave me the rundown and I assume owned the place was very rude. He had a very nasty attitude and zero interest in being fair to the customer. Also, they are very unfair. The device is supposed to detect alcohol but will be set off by ANYTHING ( the owners words) and you will have to pay for it no matter what. Other companies will give you a chance to explain and waive the fee if you qualify. His business is a scam and when he gets told that he shifts blame to the state. Go to another company. They are cheaper and have a better customer service experience. This guy is a crook!
Response from Monitech Ignition Interlock SystemsSep 16, 2019
Thank you for taking the time to let us know about your experiences. We are deeply sorry for the negative interaction you first experienced. We will have an experienced Monitech Representative contact you shortly to see how we can best assist you during this time. Please note that the ignition interlock device will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the ignition interlock is fulfilling it's purpose. We advise in our training manuals, training videos, and in person when our clients install the device - to be mindful of testing right after eating, drinking, using mouthwash, etc., as doing this can potentially register a fail and will require the device to be reset.
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Jimmy B.
Sep 14, 2019
P.o.s
P.o.s expensive garbage
Response from Monitech Ignition Interlock SystemsSep 16, 2019
We are sorry to hear that you are dissatisfied with your interlock device. Someone from our management team is looking into this and will be in contact with you shortly to see how we can help you through this difficult time.
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Mr, M.
Sep 14, 2019
This agent was very rude and did help
This agent was very rude and did help. I asked to have reporting email me my updated vehicle information to send to my lawyer for proof due to having the wrong state on my info. I was initally told a 3-5 business day to receive it. It is now 7 business days and I have yet to receive my info. Therefore, I called in to speak with someone and got this rude agent. I asked for a manager that would help but he denied saying there was no managers working. Agent even told me to try going to the centers asking to print my info although I already told him I did that and they could not. This agent was very rude and unhelpful.
Response from Monitech Ignition Interlock SystemsSep 16, 2019
We're so sorry that we were unable to help you during your initial call. Your concern has been escalated to a manager to look into and follow up.
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JG G.
Aug 26, 2019
I'm on the phone right now trying to…
I'm on the phone right now trying to talk to somebody I been waiting for 2hrs and 50mins no customer service they hang up on then you waiting another 3 hrs don't get your breathalyzer from this company ever
Response from Monitech Ignition Interlock SystemsAug 26, 2019
We appreciate the feedback, and apologize for your experience with lengthy hold times when reaching out to our Customer Service Center. It does appear that you were able to get through and get your problem resolved. Thank you.
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