Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
monitechnc.com
Website
monitechnc.com
Category
Auto Parts & Wheels
Location
Morrisville, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This is the worst company I have ever done business with, The guys who work in my local office are nice, but they are the only positive of my so far year long experience. I have been overcharged, undercharged, told different things every time I talk with someone. I have been made to pay for override codes even though it was proven to be an error with my unit. There doesn't seem to be a set price for anything but the monthly cost and override code because no one could seem to figure out how much I had to pay to get it installed in a new vehicle. It's a terrible money racket with terrible customer service. I've been on hold for over 2 hours while being locked out of my car. If I had another option I would not use Monitech.
Response from Monitech Ignition Interlock SystemsMar 20, 2020
We're sorry that we didn't provide you with the stellar service on which we pride ourselves. A Monitech supervisor is looking into your situation closer to find a solution and will be in contact soon.
KR
Kenneth R. W.
Don’t care about customers
Don’t care about customers, fine you for stupid stuff that might not be your fault but you still got to pay the fine even though the representative says it’s washer fluid , and then violates you and Raleigh wants MORE money to have you a hearing only to determine you DIDNT have a violation!! It’s all about money not about safe hiway control .
Response from Monitech Ignition Interlock SystemsMar 20, 2020
Unfortunately, our devices' settings are dictated by state regulations, so the fail readings on our devices are outside our control. Please note that the ignition interlock device will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the Monitech ignition interlock is fulfilling its purpose. We advise in our training manuals, training videos, and in person when our clients install the device - to be mindful of testing right after eating, drinking, using mouthwash, etc., as doing this can potentially register a fail and will require the device to be reset.
TR
Tucker R.
Worst experience EVER
I had this machine for 3 years probably had the unit replaced 15 or more times the unit will not work in cool weather and failed randomly once which cost me 400 dollars and a day of work to go to the dmv head office to explain that it was the technology that failed not me drinking. And EVERY single person I've ever talked to (except today) has been as rude and unhelpful as can be along with being kept on hold for 20 mins at least.
Response from Monitech Ignition Interlock SystemsMar 6, 2020
We try to maintain the highest standards of service, and apologize you didn’t have that experience. A team member will be reaching out and we’ll try our best to resolve your issues.
JF
Jed F.
Worst customer service over the phone
Worst customer service over the phone
Response from Monitech Ignition Interlock SystemsFeb 28, 2020
You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from the Monitech Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.
LS
Lamar S. H.
It wasn’t installed properly it’s…
It wasn’t installed properly it’s supposed to have a place to hang up we’re it’s visible the technician didn’t instal it and it just rolls around on the floor I missed a random test and was charged $40 which is ridiculous
Response from Monitech Ignition Interlock SystemsJan 22, 2020
Thank you for taking the time to bring this to our attention; we are looking into this matter and someone from Monitech will contact you soon to see how we can make this experience a better one.
JG
John G.
Workers are ok but company is…
Workers are ok but company is completely unresponsive to equipment problems and anxious to charge you with redicules unit settings!!
Response from Monitech Ignition Interlock SystemsJan 17, 2020
Unfortunately, our devices' settings are dictated by state regulations, so the fail readings on our devices are outside our control. Please note that the ignition interlock device will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the Monitech ignition interlock is fulfilling its purpose. We advise in our training manuals and training videos when our clients install the device - to be mindful of testing right after eating, drinking, using mouthwash, etc., as doing this can potentially register a fail and will require the device to be reset. Please contact us at 800-521-4246 if you have questions or need further assistance .
TB
Terry B.
Horrible
Horrible - ! couldn't give'a service.!
Made a mistake on my installation form so the DMV would not accept/restore my license. Reported 12 hrs ago as urgent still has not been corrected. Court date Mon - license needed for same. I may go to jail thanks to Monitech. Thanks a lot !
AVOID LIKE A PLAGUE !
Response from Monitech Ignition Interlock SystemsDec 11, 2019
We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how. Please know that we corrected the issue as quickly as possible. We hope to work hard in the future to help change your mind. - Monitech
TT
TIM T.
STAY AWAY FROM MONITECH!!
PLEASE, PLEASE!! WHATEVER YOU DO, STAY THE AWAY FROM MONITECH!!! GO ONLINE AND CHECK THE REVIEWS, AND GO WITH INTOXALOCK, ALCHOLOCK, OR SMARTSTART, AND YOU'LL BE ALLOT BETTER OFF!!
THEY'RE OUT TO GET YOU OVER EVERY CHANCE THEY CAN GET!
I HAD THE DEVICE INSTALLED, IT IS SO SENSITIVE IT WILL GIVE YOU FALSE ALCOHOL READINGS & COST $45 EVERYTIME!
FINALLY AFTER ALLOT OF COMPLAINING, THE TECH IN DURHAM FIXED IT A LITTLE BETTER. BUT THE LAST TIME I WENT IN TO SERVICE IT IN N. RALEIGH IN NOV I TOLD HIM I WAS MOVING BACK TO FLA. HE DID NOT INFORM ME THAT THEY ONLY SERVED N.C. OR THAT MAYBE I SHOULD'VE CONTACTED THE DMV, HAD THE DEVICE REMOVED, THEN MADE THE TRIP!
I WAS UNDER THE IMPRESSION THAT I HAD TO KEEP IT ON, TO BE LEGAL. GOT TO FLA, THE DEVICE GOT STUCK IN REMOVE MODE, AND WOULDN'T CLEAR, OR REBOOT!! FINALLY I GOT IT TO REMOVE, BUT A COPPER PIN WAS STUCK IN THE END OF THE DEVICE, NOT IN THE CABLE LIKE IT WAS SUPPOSED TO BE!
SO I WAS STRANDED IN ORLANDO, AFTER HAVING IT FOR MORE THAN A YR & A HALF, & 2 DIFFERENT VEHICLE, & DRIVING SO MANY THOUSANDS OF MILES, WITH THIS TRIP HOME TO FLA SUPPOSED TO A VACATION TRIP!!
So I GOT ON THE PHONE TO THEM, IT'S AFTER HRS, A NICE LADY SETUP AN APPT AT A SHOP IN WINTER PARK FOR 11am MONDAY, BUT I COULDN'T SLEEP IN THE TRUCK IN THE BAD NEIGHBORHOOD I WAS IN, SO I CALLED HER BACK, RESCHEDULED FOR 9am WHEN THEY OPENED. HAD TO PAY OUT $90 OF POCKET FOR TOW, SLEPT AT THE SHOP LOT.
WHEN THE INSTALL SHOP OPENED AT 9, I WAS TOLD THEY WOULDN'T REMOVE THE OLD MONITECH DEVICE BECAUSE THEY DIDN'T HAVE A "CONTRACT W THEM!"WHICH, TO ME, ALTHOUGH I DIDN'T KNOW OT AT THE TIME, THE NEW INTERLOCK THAT I WAS TRYING TO GET IT REPLACED WITH WAS LIFESAFER AND THEY OWN MONITECH!!! I REALLY DON'T SEE WHY THAT SHOP DIDN'T KNOW THAT!
SO I GOT BACK ON PH W THEM! AFTER ALL DAY OF BEING PUT ON HOLD, PUT BACK IN THE QUE TO START AGAIN, AND BEING HUNG UP ON BY A BUNCH OF PEOPLE, THEY FINALLY RESCHEDULED ME FOR 2pm TUESDAY!
WHICH CAUSED ME TO MISS THE 9am appt........BUT, and this is a big point here: I DIDN'T CAUSE THAT OWNER TO LOSE ANY MONEY HE WAS HELPING OTHER CUSTOMERS THE WHOLE TIME!
SO IT WAS MOST DEFINITELY MONITECH'S FAULT, OF A MISSED APPT FEE!
I GOT HIT A BILL FOR $190 FOR THE COMPLETE SWAP, WHICH INCLUDED A $55 MISSED APPT FREE, WHICH THE LADY JUST GLOSSED OVER VERY REAL QUICKLY SO I WOULDN'T CATCH IT! SO WHAT SHOULD'VE BEEN AN ENJOYABLE TRIP BACK HOME TO FLA, TURNED OUT TO BE ONE OF THE MOST TERRIBLE MESSEUP EXPERIENCE I'VE HAD IN A LONG TIME!
AND EVERY TIME SINCE THIS, WHEN I TRIED TO TALK TO THEM ABOUT ALL OF THIS, THEY WERE THE MOST RUDEST PEOPLE I'VE EVER ENCOUNTERED!! I REALIZE THAT IF I HAD CONTACTED DMV, IT WOULD'VE BEEN A DIFFERENT STORY, THAT'S BESIDE THE POINT,
THE POINT IS: THEY WERE SO INCOMPETENT WHEN DEALING WITH THEM THAT DAY, IT TOOK THE WHOLE DAY, AND THEY ARE TO BLAME FOR THE MISSED APPT FEE!! CUSTOMER SERVICE SUCKS SO REALLY BAD, THEY ARE INCOMPETENT, AND ARE ONLY OUT TO GET YOUR MONEY FROM YOU!!!
