Monica+AndyReviews of monicaandandy.com

Ordered clothes for new grand daughter on June 30th I changed my mind and immediately wanted to cancel and was told I couldn't cancel because already in process. Been lied to repeatedly. JUST RECEIVED TODAY JULY 16TH. Order was NOT in process when I emailed to cancel. They must be really desperate. Will NEVER DEAL WITH THIS COMPANY AGAIN. THINK TWICE BEFORE YOU ORDER.

I placed an order for my grandson’s birthday for July 13th and order is still unfulfilled. I did receive an email about rating their clothes! How can I do that when I haven’t received the merchandise? I wrote twice and still waiting for a response. Based on all this and the lack of customer service, I won’t use their company again. And I live local.

I purchased several items; all were fun prints. I selected several dresses, a summer onesie, and a two-piece short set, each nicely crafted of soft fabrics and well-made. If you're sending a gift unseen, this store is an excellent company because the receiver will be thrilled to see and feel the quality of a Monica and Andy clothing. Don't worry; their customer service is terrific. And you know good service can make a considerable difference when purchasing and gift-giving items online. Here is my story. I was buying several children's items on sale as gifts for three friends. In doing so, I wanted my order to arrive in time to give at a social event we were all attending. I had questions about ordering my selected items on the website and needed an actual person to assist me. In short, the representative helping me was patient and understanding of my needs by answering all my questions and helping to complete my purchase. As she promised, my shipment arrived in time for gift-giving.

I had a great experience. While I wish they used UPS or FedEx as their shipper their clothes arrived on time and are beyond adorable. Only one item didn’t fit me I have to send back - rompers are just tough to begin with. The Elsa dress, peeps dress and pink Disney princess dress is our toddlers favorite.

Delayed shipping for 7weeks. Lied about shipping twice and even gave incorrect/phantom tracking. My kid was almost out of the size by the time clothes arrive. The designs look great online but the quality is mediocre and some are poorly constructed. The parent sizes are poorly cut as well. Terrible experience overall.

This company appears to be in the wrong category on Trust Pilot! I love Monica + Andy- both the base site and their Warehouse. The clothes are great quality, they’re made from safe materials I feel good about using on my baby, they have great sales, and their customer service is excellent. The patterns are also so cute! I made a mistake ordering from their Warehouse one time and they were extremely generous in the resolution. I’m a fan and will continue to buy clothes for my kids and gifts for others from them!

Amazing quality and excellent service. I live near their Lincoln Park store and purchase all of my kids' special occasion outfits there. It's also my go-to newborn gift option.

Very poor customer service: I placed an order 2 weeks ago and the order still hasn’t been processed. Customer service is unable to help and keeps pushing their processing time. Shipping will take another 2 weeks which means that it takes at least 4 weeks between an order and its delivery. It’s very unfortunate for high end baby clothes that are supposed to fit for 3 months.