Monica+AndyReviews of monicaandandy.com

As others have clearly stated, this place is obviously having 'issues' and is NOT currently reputable. I ordered over $160 in baby clothes on 3/12 and the order still says: Unfulfilled. I emailed them on 4/1 checking status: A big DUD, nothing. I called and spoke with an agent on 4/2, who assured me that they would FedEx my order and so far, the order still says: Unfulfilled. So, save time and get your baby things from someone else.

I was really excited to order several unicorn-themed items for my niece, as the selection was adorable. Unfortunately, the experience has been extremely disappointing. I placed my order on March 8 but didn’t receive an order confirmation until March 28—only after I followed up. While the website noted shipping could take up to 15 business days, it’s now April 2 and only a small portion of my order has shipped. Instead of clear updates, I received a lengthy email highlighting their new distribution center, but it didn’t include any timeline for when the rest of my (non-refundable) order will arrive. The lack of communication and delays make this hard to recommend.

Keep informing me a AAA emergency kit that I won. I reported them to AAA and the fcc. They are definitely phishing for their business. Buyers beware!

Ordered clothes for new grand daughter on June 30th I changed my mind and immediately wanted to cancel and was told I couldn't cancel because already in process. Been lied to repeatedly. JUST RECEIVED TODAY JULY 16TH. Order was NOT in process when I emailed to cancel. They must be really desperate. Will NEVER DEAL WITH THIS COMPANY AGAIN. THINK TWICE BEFORE YOU ORDER.

I placed an order for my grandson’s birthday for July 13th and order is still unfulfilled. I did receive an email about rating their clothes! How can I do that when I haven’t received the merchandise? I wrote twice and still waiting for a response. Based on all this and the lack of customer service, I won’t use their company again. And I live local.

Delayed shipping for 7weeks. Lied about shipping twice and even gave incorrect/phantom tracking. My kid was almost out of the size by the time clothes arrive. The designs look great online but the quality is mediocre and some are poorly constructed. The parent sizes are poorly cut as well. Terrible experience overall.

Very poor customer service: I placed an order 2 weeks ago and the order still hasn’t been processed. Customer service is unable to help and keeps pushing their processing time. Shipping will take another 2 weeks which means that it takes at least 4 weeks between an order and its delivery. It’s very unfortunate for high end baby clothes that are supposed to fit for 3 months.

The worst experience ever. Long time delivery, wrong sizes, defects and even handwriting notes on textiles. Poor customer service. I hope they’ll have higher standards of quality and service someday. Till that moment I'll be staying away from this store.