MoneyThumb Reviews | Read Customer Reviews of moneythumb.com

MoneyThumb Reviews | Read Customer Reviews of moneythumb.com

MoneyThumb reviews

90 approved reviews, newest moderated first

Kay H.
Jun 25, 2026
Support is no help at all
Support is no help at all, and my product did not download correctly. In fact, it was corrupt, and it locked up my file explorer somehow. I have spent HOURS trying to get this fixed. I finally found the corrupt file and repaired it, but I still cannot open windows explorer, WTH? No support on this issue at all.
Response from MoneyThumbJun 26, 2026
Hello Kay, it's unfortunate you experienced these issues, but it's important that we clarify a few points. Based on our Customer Service team’s review of your support ticket, the issue you reported was a Windows File Explorer issue, not a MoneyThumb software issue. MoneyThumb does not control Windows File Explorer, and our software does not have the ability to lock up or resolve Windows operating systems. Our support team recommended working with your local IT support to diagnose your Windows environment as it was completely unrelated to our software. We're always happy to assist with questions related to our software and file conversions, but we're not able to troubleshoot operating system issues that fall outside our application. We wish you the best in getting your computer fully resolved. ~MoneyThumb
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Steven B.
May 18, 2026
Horrible from start to finish
Horrible from start to finish. Don at customer service sold me on their amazing customer service, being a family company etc, and gladly accepted my payment. After that once I was having a bunch of problems with the program, I could not get in touch with him again. He mis-managed my expectations from the very beginning, and was never transparent in his communications. Ultimately I just had to fire them because I couldn't even get in touch with them knowing I was working on an urgent case.
Response from MoneyThumbMay 20, 2026
Hi Steven, While we disagree with your characterization of the situation, we appreciate the opportunity to respond. Our team spent significant time assisting you through both email and live phone support, including reviewing statements, explaining product functionality, troubleshooting reconciliation issues, and escalating edge-case credit card processing concerns to our development team. Throughout our conversations, we were transparent that the requested fix required development work and could not be completed within the short timeframe you requested. Once you requested cancellation, we canceled your account within 15 minutes and promptly issued a full refund. We strive to provide responsive and professional support to all customers and wish you the best in finding a solution that meets your specific needs. ~MoneyThumb
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TX
Feb 12, 2026
I found their pricing deceptive
I found their pricing deceptive. All of these statements for a year were on one PDF file and they required me to purchase more credits t process. I reached out for support, received a canned response. Within a few minutes of the purchase, I requested my money back. Never heard of from them again. I originally had a subscription for my time to renew expired, the pricing went up 5x. I found better more reliable software for much less.
Response from MoneyThumbFeb 17, 2026
Thank you for your feedback. We’re sorry this experience was frustrating. After reviewing your account, we see our support team replied to your inquiry to better understand the issue about only being able to process one account, as we’re often able to quickly resolve file or conversion questions. We did not receive a follow-up response and apologize if there was any miscommunication regarding your refund request. Our pricing is based on the number of accounts within each monthly statement, even if multiple statements are combined into one PDF, as outlined in our FAQs. We’d appreciate the opportunity to make this right. Please contact our support team directly so we can review your case and resolve it promptly. ~MoneyThumb
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Makoto O.
Feb 10, 2026
Was not able to convert to the file…
Was not able to convert to the file that I was looking for.
Response from MoneyThumbFeb 11, 2026
Hi Makoto. Thank you for your feedback. We're sorry to hear you had trouble converting your files. Our support team is happy to help troubleshoot and get this resolved for you. Our team is able to resolve the majority of conversion issues we're alerted about. Please reach out to us at https://www.moneythumb.com/contact/ with a few details about the files you were trying to convert, and we’ll take a look right away. Thank you for giving us the opportunity to resolve this for you. ~MoneyThumb
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Jm
Feb 3, 2026
Great pruct…
Turned days of work into a couple hours. Prompt and helpful support
Response from MoneyThumbFeb 3, 2026
Hi JM, we are always thrilled when we hear from our customers that MoneyThumb is saving them a lot of time. We are also pleased that you've been happy with our support team. They are truly best-in-class. Thank you for taking a moment to submit a review. We appreciate your feedback. ~MoneyThumb
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George G.
Dec 24, 2025
Great product. Easy to use.
We have been using Moneythumb for 3 months now and the system is saving us hours of labor. Great working with Don and his team. Highly recommend Moneythumb.
Response from MoneyThumbJan 5, 2026
Hi George - thank you for sharing your feedback with us. We are so pleased to hear that MoneyThumb has been working well for you and is saving you a lot of time. Thank you for your kind words about Don too. We are truly grateful for him and our other team members for always putting our customers first. ~The MoneyThumb Team
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Bryan C.
Nov 13, 2025
These guys are amazing
These guys are amazing! Nothing but great things to comment on Don & the team at Money Thumb!
Response from MoneyThumbNov 13, 2025
Hi Bryan - thank you so much for your kind words. We agree that Don and the entire sales and support teams are amazing. They all love what they do because they they get to work with wonderful clients like you. ~The MoneyThumb Team
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Ashley R.
Nov 12, 2025
Easy to Use, Great ROI
From our experience, MoneyThumb was easy to use from the onset of our account setup. The resource provides an excellent ROI, as it saves us substantial time for a very reasonable cost. The few times that we've had questions regarding the conversion of documents, customer service was always quick to respond, assist, correct, and explain. We recommend MoneyThumb to other members of our industry on a regular basis due to how well it performs.
Response from MoneyThumbNov 13, 2025
Thank you for such a thoughtful review, Ashley! We’re so glad to hear that MoneyThumb has been easy to use and has delivered a strong ROI for your team. We will share your kind words with our customer service team too. We truly appreciate you recommending us to others in the industry. It means a lot to our entire team.
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