Barbara K.
I started a case in November
I started a case in November. I have placed many calls, and emails and still no status update One person responded only to tell me he would inform the Supervisor. I am going to put a stop payment on the deduction I would like my money back The response is for a lack of better words b ———/ You say that you get results 4 months no results Yet you keep debiting my account
Response from MoneySolverMar 8, 2022
Hello, Barbara. We understand the urgency to resolve your tax matters and know that frequent communication can be reassuring. During this process though, it's important that our team is provided with the time necessary for updates to actually occur. Given this feedback, we will certainly ask that your Tax Specialist contact you directly to have a deeper conversation regarding the timeframes necessary to resolve your tax matters. We hope that this information is helpful and provides you with a more encouraging experience moving forward. Response to Edited Review: The duration of services can vary based on the severity of a tax matter, and the cooperation of our clients throughout their process. Delays in the documentation return process can also impact how quickly we can establish resolutions for our clients. Our team has been made aware of your concerns and will be reaching out to you very soon. If you would like to contact our Client Care Team at a time most convenient for you, you may do so by calling (877) 856-5118. We look forward to speaking with you.




