Central Ohio G.
Inept at its finest
Inept at its finest They input my home address instead of the business. Multiple attempts to change on their dashboard and it never takes. Made a 1 time payment with a different credit card and now it's the default card. I didn't agree to that and there doesn't appear to be anywhere to change it back nor to delete an old card on file. Happy to take your money and lie and to my customers however
Response from MoneypennyApr 29, 2026
Hi Central Ohio GlassGuru, Thank you for your feedback. We’re really sorry to hear about your experience. What you’ve described around the address update and payment settings isn’t the standard we aim to provide, and we understand how frustrating that must be. We’d like to clarify that there’s never any intention to mislead you or your customers. That said, it sounds like something didn’t work correctly in your account, and we take that seriously. We’d really appreciate the opportunity to look into this for you and get everything corrected as quickly as possible, including updating your address and reviewing your payment settings. Please reach out to us directly at [email protected] so we can locate your account and resolve this promptly. Thank you for bringing this to our attention. We’re here to help make this right.