MoneypennyMoneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients,
Moneypenny (moneypenny.com) has 466 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Denise, Spencer W.
Great Customer Service for Onboarding Set. Lauri was so helpful and professional and has filled me with complete confidence.
Response from MoneypennyOct 19, 2026
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!
Law Office of Dennis B.
Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
Response from MoneypennyOct 9, 2026
Thank you for sharing your experience! We're glad to hear that Lauri and Chris met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Nancy N.
Very disappointing experience I was dissatisfied with Moneypenny and decided not to proceed. I never completed onboarding and requested a refund. Despite that request, Moneypenny informed me that my account would remain active and I would be charged for another month, citing its 30-day cancellation policy. Further charges after I declined to proceed and requested a refund are unacceptable. Based on how Moneypenny has handled my cancellation and refund request, I would not recommend the company.
Lule C.
Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions and made sure everything was handled properly. I truly appreciate her excellent customer service and all of her help. Highly recommend!
Response from MoneypennySep 30, 2026
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Stacey G.
Thalia provided excellent customer service today. I appreciated her help and she went out of her way to satisfy my needs on our call today.
Response from MoneypennySep 28, 2026
Thank you for sharing your experience! We're glad to hear that Thalia met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Anon
Lauri is very friendly, helpful and accommodating. Good rates and great service.
Response from MoneypennySep 28, 2026
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback.
Simona F.
HORRIBLE SERVICE THAT HURT MY BUSINESS My experience with Moneypenny was an absolute disaster. Their representatives frequently struggled to communicate clearly in English, could not pronounce my company’s name correctly, and most seriously, gave false information to prospective clients. For an answering service responsible for making a company’s first impression, this is completely unacceptable. Their recorded calls provide proof of exactly how poorly my business was represented. I gave Moneypenny multiple opportunities to correct these problems, but nothing improved. When I finally canceled, they charged me for an additional month instead of taking responsibility or crediting me for the unacceptable service. Moneypenny did not support my business. In fact they potentially cost me clients. I would never trust them with my calls again.
Response from MoneypennySep 28, 2026
Hi Simona, We’re sorry to hear that you were dissatisfied with your experience and take the concerns raised in this review seriously. We have attempted to contact you directly by both phone and email so that we could better understand what happened, review the concerns you raised, and work toward a resolution, but unfortunately, we have not yet been able to connect with you. We’re committed to providing professional and reliable service to every customer, and feedback like this is important to us. We would welcome the opportunity to speak with you directly and review the specific calls and issues referenced in your review. Please feel free to contact our team by email at [email protected] or by phone at 866-766-5050 at your earliest convenience so we can discuss this further.
Yehuda G.
lulu was great
Response from MoneypennySep 14, 2026
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback.
