MoneypennyReviews of moneypenny.com

4.7466 reviews
Computers & Phones

Moneypenny

About Moneypenny

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients,

Moneypenny (moneypenny.com) has 466 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: moneypenny.com
Website: moneypenny.com
Category: Computers & Phones
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 70% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Moneypenny

Moneypenny (moneypenny.com) has 466 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: moneypenny.com
Website: moneypenny.com
Category: Computers & Phones
Listed on Five Star Index: 2026

Tiffany B.

Jun 15, 2026

MoneyPenny works with Scam/Fraud Companies

The company Travel Leisure Company / USA Rental Co uses their product for answering service. However, TLC & USA Rental Company are the same and completely scam/fraud company. Whenever I call the answering service, they transfer me to TLC and then my number gets blocked and I have to download over 10 apps to try to get this resolved. This has been going on for over a month now and NO RESOLUTION. I have been working with MoneyPenny to advise them I need a warm transfer or some way to directly talk to this Business. Now when I call, they put me on hold for 20 mins to tell me that someone will call me back and NO ONE calls me back. TLC is using MoneyPenny to answer their calls but I can't get in contact with TLC and MoneyPenny is dealing with SCAM and Fraud Companies. I am trying to get them to investigate in this matter but nothing. Right now MoneyPenny is dealing with companies that commit fraud and scams. The rep on the phone told me that if they pay us then we don't care what they do. They are up to date in payments then they are good. WOW

Response from MoneypennyJun 23, 2026

Hi Tiffany, Thank you for taking the time to share your feedback. We understand your frustration and are sorry to hear about the difficulties you've experienced in trying to reach Travel Leisure Company / USA Rental Co. While we appreciate that this situation has been extremely frustrating, it's important to clarify that Moneypenny provides answering and call-handling services on behalf of our clients. We are not involved in our clients' business operations, products, services, billing practices, or decision-making processes. As a result, a negative experience with a business that uses our services does not necessarily reflect the service Moneypenny provides to our clients and their customers. Our role is to answer calls and relay information according to the instructions provided by our clients. We do not have visibility into or control over how a client manages customer concerns once a call has been transferred or a message has been delivered. We also take allegations of fraud and misconduct seriously; however, Moneypenny is not in a position to investigate or adjudicate disputes between consumers and the businesses we serve. We are particularly concerned by your statement regarding comments allegedly made by a member of our team. That sentiment does not reflect Moneypenny's values or customer service standards. We would welcome the opportunity to investigate this further. Please contact us directly at [email protected] with details of the call, including the date and time, so we can review the interaction.