Green Dot CorporationReviews of moneypak.com

TaxSlayer's website is designed to push customers into receiving their tax refunds through a prepaid Green Dot card. (see Wikipedia: 'dark patterns') I opted out of this-- or believed I did-- wishing to get my refund sent to my bank account. I just learned through much struggle with the IRS that my refund was sent to a Green Dot account and routing number. My stimulus money is also probably there. I filed my taxes in early March! I've sunk hours of headache and worry into this and I still have thousands of dollars which I can't access-- I was never even sent a debit card. I never approved of any transaction with Green Dot and so I consider this money stolen. I have filed complaints with the Federal Reserve Bank and the Consumer Financial Protection Bureau. I encourage anyone else scammed by these guys to do the same thing. It only takes a few minutes-- and you feel like you're punching back.

I purchased a green dot card, this only being my second time ever. 1st time took several hours for the money to be available... this time, I go to purchase a greendot, the first card I picked off the rack rings up and cashier is like... the card stats its already been used... we looked at it, hadnt been scratched, weird.. anyway I get another one. This one rings up funds are put on it and I head out... I get home about 1.5 hours later and go to scratch ooff the back nuymber as I need to deposit the funds into an account I need funds for monday... now this is several hundred dollars... well the numbers under the scratch pad are unreadable, I go back to store and they say nothing can be done, you have to call moneypak. I call them they tell me to go online for assistance... I go file assistance and am told they will research and get back to me in 1 business. The next day I get a response saying they have looked into it and sending me a refund for the amount minus the $5.95 I was charged.... I should receive the funds in 10 days... wait, what did I just say? TEN DAYS ... so several hundred dollars is now unusable/unattainable for 10 days.... though I have a moneypak account, they cant send the money to my card, only a check in the mail. This will be the last time I will ever use greendot/moneypak and warn anyone if you have another option, use it, avoid moneypak/greendot you are literally using this service at your own risk!

I like to mention on green. My Green Dot experience I had an experience where I was trapped in a location I had not a penny in my bank they always say you don't ask you don't get I contact the Green Dot customer service I told him that I was in great need of assistance if there was any way they can advance me $20 so I could get gas they applied the credit to my account and I was able to receive gas and I was amazed what they could do as a one-time customer service I contacted two other bank accounts that I had at that moment at my time of need cuz I was in a hardship I was stranded and green. Came out of the loop and assisted me and provided me $20 on my ATM so I could get gas when I see customer service like this at my time of need when somebody needs to reach out to somebody they did beyond what any bank is ever done that I can ever say A plus tutor customer service a plus-2 there assisting people and if banks did this out of the courtesy that's what keeps them alive because sometimes people are in need and people need to assist people at their time I recommend this Bank 100% I will continue to use green. I've been with Green Dot for over five years and I'm have their top rating card at this moment and I'm in the Oceanside City of California a plus A+green.

This company is a scam and I'm pretty sure they only work with scammers. The customer service line tells you to go to the internet. Any email responses you get when you file a claim simply sends you back to the customer service number. There is no real customer service, only recorded messages. It is impossible to get any resolution and impossible to get your money back if you happen to have an unlucky card number.

Why we have to give a start to this trash company? They make people buy the moneypak that it's not going to work the refund takes too long, and they steal the fee for buying this trash and they alert customer about highly possible frauds with their products. 1st they are the main fraud. 2nd. No customer service, at all. 3rd. Takes too long the refund process, it's 2021 already we ain't sending messages over horses anymore.

*update 12/3/2020 Money pak sent a check that was printed wrong, a week later. I can't cash it anywhere. I went to Walmart and even went to local currency exchange, and even tried depositing it to the bank but it was the label ”Deposit Unpaid” MoneyPak is a fraud! They sent a check that can't be cashed nor deposited! Do not buy it at all! I purchased a money pak card. I upload all the necessary information. They denied my money back. I tried contacting money pak, but they have nobody you can speak with about resolving the issues. You just listen to a recording. Now, I am stuck waiting 2 weeks for a freaking refund! I will never use money pak ever again. I say purchase with caution. This is ridiculous that I have to wait two weeks for my money!!!! I should have just went to the bank to deposit money!

I wish I could give them a zero. Bought a money pak card yesterday to load on my bank card since my bank is 10 hours away kept getting an error message saying couldn’t be loaded wait the 20 to 30 minutes waited over an hour then tried again then got a message saying the funds were deposited on my card but the funds never went on my card. Emailed them telling them what happened they basically said oh well not my problem. I am livid I am out the money now.

My child’s mother Beene stealing my money thru all variety off app for a while now as well as this one gettin direct deposits and transferring money here to either go on money pack cards or In whatever account was linked cuz I have never got a chance to successfully use green dot my Self and I kinda feel unsafe cuz I get notification when my account get direct deposit or is actively been used but when there Sign in I can sign in I gotta reset password then it’s a race to get back into the account but there method is definitely more effective normally they sign me out of the entire email and upon resigning its displaying the email doesn’t exist I seen in my web browser they use something call reverser mail look up I think that’s how there hiding the email I forced to submit when there down it’s same thing with my green dot account it’s as if it’s brand new some how there about to make logs look empty there gotta be some sort of flaw in there system you can’t miss I deserve to know where my money goin and get it returned/refund there using my social as well