Green Dot CorporationReviews of moneypak.com

To whom this may concern, I purchased a money pak card on 10/09/21 and will not ever do so again. The website if you can call it that was not working properly and or it was hacked and didn’t allow me to input the card number so I can upload the funds to a prepaid card. Instead, I call the automated number which was no help. I then went to the website to get in touch with a live person the number I called redirected me to another answering service after a few seconds a man gets on stating the website was undergoing system maintenance and that the funds could be input manually from his end. Little did I know it was a scam and no one from this company has helped at all. Who is legally responsible for Money pak? because it looks to be under the green dot corporation. This is very unfortunate that a company of this magnitude doesn’t have a better system in place to protect their buyers and business reputation.

I was recently scammed but caught on before giving the money paks to the scammers. Money pak reloaded online $1000 back into my account. It will not give me the other $1000. Keeps changing reasons. Have tried different accounts etc. Like everyone else I figure this money is gone. Obviously if scammers are using this they have a different agreement with green dot to get their funds quickly and it probably involves a kickback. i can't believe they are still in business and law enforcement is willing to investigate them. But don't let your dog off leash, they'll get you then. Priorties for public safety.

I’m disabled and they stoled my money. Purchased a greendot moneypack for 195.00 plus the 5.95 fee from cvs on June 8th at 9:40am from cvs when I got home they it was defective and all the numbers in back of card didn’t scratch off on there moneypack website which I have had for years request on these issues you send them a copy of receipt plus front and back of defective card. Did that all I had from the cvs was the greendot portion of the receipt which they messaged about a week later that the receipt is not sufficient.so went to cvs to get a duplicate which they only carry in there system at local store for 5 days. Contacted cvs corporate which emailed me a copy of the corporate receipt which they claim is not good enough. So on July 27 had cvs contact them direct in email it’s now august 9th and they don’t even contact cvs this is brutal that there allowed to scam the public they should be shut down for fraud and stealing consumers money because that’s exactly what was done I’m disabled and that’s money that I should have to purchase medicine but no a billionaire company has committed fraud and think it’s free money for them

I bought a $500.00 card 5 years ago. I found the card number was invalid recently. I called customer services twice. They just told me the card was invalid. When I asked them to explain why it was invalid, both of them hung me up. So the Green Dot Corporation stole $500.00 from me. This is a crime. Should never trust this company. Thanks, Jin

This is the WORST company I've ever experienced in. my life!! I was scammed out of $500, I submitted a fraud claim and they emailed me back saying I was approved for a full refund. Yet... they have NO personal information of mine to provide my refund. I tried calling customer service but its all automated and it continuously got me NOWHERE!! GreenDot MoneyPak is a scam!!! On top of Scammers using this company to actually scam OTHER people. It's truly sickening. Why is it so impossible to talk with a customer service representative to resolve my fraud claim and to actually receive my refund?!! it's so frustrating and unprofessional.

This is the worst idea ever there is literally no customer service at all. I bought a card and added $60.00 to it to add to my money card. It said I had to create a login when I tried to do that it gave me an error saying I could not be verified and I will have to get a refund on my money and it would take 7-10 days. When I try to get a refund there is no help what so ever to try and get the refund. I should have read the reviews first I guess. I will never use this again and will Make sure I post everywhere warning ⛔️ people not to use it because you will Lose your money. I don’t understand how you can have something like this with no customer support. NONE 0 NOTHING!!!!!!!. I will be filling with the BBB and seeing what legal action I can take. Yes I’m that person that will spend more money then it’s worth to prove a point. WARNING DO NOT USE THIS MONEYPAK CARD!!!!!!! O and it seems I’m not only person having issues with this 86% REALLY 86% of people have it a 1 star. Those odds should tell you something. I just want my money back and the $5.95 it charged me to add the $60.00.

I have been trying for 4 months to get my refund from this company and I have to say this is by far the worst company I have ever dealt with by far like 100 times worse then the next worst company.. In fact there is no comparison. I purchased 3 500 money paks back in March of 2021 because I had lost my debit card and it has proven to be one of the worst mistakes of my life. I wish I was exaggerating. After I purchased the money pacs I went to load them onto a prepaid debit card so I could pay my rent and other bills. I put my intire pay check on them but they couldn't verify my identity because of my phone number. I have a line through metro pcs and was told I needed to request a refund which I did online. I uploaded the receipts, copies of the money pacs I bought along with my state issued driver's license. After waiting 4 weeks I finally got one of the 3 500 refunds the next I received a bad letter asking that I never purchase a money pac again or use thier company because they thought I was using the money pacs for inappropriate things. First of all how they know that and 2ns its not true. As I mentioned above it was because I lost my debit card from Wells fargo and need to pay for things using a card. After that letter I received a 2nd refund and that's when the horror began. I never received my third refund and since then I have called over 200 times, mailed copies of my receipts and email copies as well and 4 months later I still can't get an answer. They send you to talk to someone in the Phillipines and they can't help at all. All they do is transfer you over and over again or hang up or you get disconnected. I have spent hours and days trying to get my refund. I have filed complaints with the BBB and they still refuse to help me. Worst of all is they lie and say they have been calling me but I have had my phone on me all day everyday and not a single call from that company. Do not use them or buy a money pac or you will be screwed. I have lost my home because I couldn't pay my rent on time and countless other things because of this company. They will not help you. Liars and cheats is who they are. Horrible company. If I could give them negative 5 stars I would. Update 3/26 2025 Never did get my 500 back that was owed to me. I tried everything you can possibly imagine. I filed this and that called this number and that number, and spent countless hours trying to get my money back but I never was able to. It's still a shit company.

I do not understand how they allow this company to remain in business!!!! Green dot needs to be shut down!!!! They are illegally selling false advertised greendot money pak cards!!! The company has no way to contact them about the crap!! Then requires you to set up an account with their dumb ass company in order to use it because they have no security features for the card, no real way to make sure the card was sold properly. These people have a pre-recorded line that only gives you advice to write these people, like with everything we have going on in the world they aren't taking any realtime precautions for the customers that chooses to use their stupid ass reloading method. I purchased a $500 moneypak card and have not been able to use it h since the day i purchased it and it keeps saying the money pak cards number is invalid. I called the company to get an understanding but they customer service representative for the green dot money cards tells me the moneypak cards have a separate company and they don't HANDLE those matters like really? Police officers don't get involved until they experience the crap then they want to play investigator but greendot has me fckd up I'm writing the Senate about this company and let them know how you are stealing money from your customers with no REAL way for customers to contact you immediately about their money, it seems as if all y'all Care about it that $5.95 at the time of purchase and saying fk the customers after, hiding behind a fkng request form. Who ever the fkng owner is get ready greedy btch because you will be exposed!!!!!!!!!!!!!!!!!!!!!!!!! You $5.95 btch!!!!!