MondressyReviews of mondressy.com

Beware of the return policy. My wife purchased a dress online in May. Once received, she didn't like the material and the sleeves were mismatched. One sleeve was a 6 and the other was a 14. So, she initiated a return. Returns have to be sent back within 2 weeks. The games begin...all correspondence is done through email and they said we had to ship it to Hong Kong and pay a 20% restocking fee. Obviously, they wanted to deter us from sending it back and offered us other options. We just wanted to send it back for a full refund. Long story short, we had to get our credit card company involved. Never again, and do your research before you buy anything from Mondressy.

Customer service was super helpful! The dress was beautiful and my daughter loved it! Thank you!

Mondressy is the best. They got my dress to me in time for my wedding in such a short notice and the quality is so top notch it’s hard to explain. On top of the sizing is true to fit. I love it and I will refer them to whom ever is looking for something elegant!! Thank you Mondressy you’ll have me as customer for life.

I was the belle of the ball. I received numerous compliments on the dress, and no one believed I had ordered it online. The quality and attention to detail were great. I would highly recommend Mondressy. Overall, it was a great experience.

Do not buy from this company! My mom ordered two suits for my sister's wedding. When they arrived, they fit terribly and the quality was extremely poor. We tried to return them, and then discovered that the return policy is a nightmare. First, they charge a 25% restocking fee. Then, it cost $70 to ship it back to Hong Kong. Then, they're going to charge me the full cost of shipping it to me, above the shipping I already paid to receive it! They also instructed me to lie about the value of the package, declaring only $40, so that they don't get charged accurately at customs. Basically, on a $250 order, we're lucky to get $50 back. Ridiculous!

The dress looked nothing like the picture. I tried to return and was given a return address to Honk Kong. No where on the website does it say the dress ships from Honk Kong. It was almost 200 dollars to ship back from the US to Honk Kong. Very upset. They offered 25 percent back refund. Never again. Expensive lesson.

This is a scam. I ordered a dress from the site. It was supposed to be a vibrant, purplish color. I received the dress stuffed into a plastic bag. Wrinkled. The worst part was that it was not close to the picture. It is an ugly purple/grey color and the feathers at the bottom were a completely different shade. My whole family laughed at it when I showed them the dress versus the picture! They will allow the return, but charging a 20% restocking fee and I have to send back to Hong Kong. Basically, I just lost $200. Do not order from this company. Deceptive.

The website was easy to use and the delivery time for my daughter's prom dress was as expected. Customer service replied when I needed help and provided me with a tracking number when I wanted to track the dress. The dress looks lovely however the material of the one we ordered isn't completely robust and the wire on the decorative embellishment is poking through the stitching in quite a few places. My daughter is very excited to wear the dress to prom and she looks beautiful in it!