Ralph S.
Outstanding Customer Service Experience
Initially I posted a low rating review. I had an issue with the subscription that was cancelled on the application but remained active in my PayPal account (which I was not aware of) All in all, I received an outstanding customer support which obliged me to change my review. Hence, five stars. My experience with Mondly was positive. I finished one language and began another one. The first course I did was great. In the second there where some mistakes. I understand that these are being constantly looked at and improved. Finally, I moved to another learning system, because I needed a different perspective. Learning the way Mondly offers is very creative and one can learn a language sufficiently to communicate. It is all about doing daily lessons, before you realise you will be able first to understand and then speak the language.
Response from MondlyNov 11, 2019
Hi Ralph, This is Ioana from Mondly Customer Care. I'm really sorry to hear that you are not happy with Mondly but we're keen on helping you. Please get in touch at [email protected] so we can look into the problem and follow through the missing replies' issue. Looking forward to hearing from you, Ioana from Mondly




