MondlyReviews of mondly.com

Response from MondlyOct 10, 2023

Dear Lewi, Thank you for your review. We're happy to inform you that the font size has recently increased. As for the reviews, we cannot remove or manage any reviews people leave on other platforms. If you have any other concerns, do not hesitate to contact [email protected]. We're always here to help. Thank you for learning with Mondly, Ioana

Response from MondlyJul 17, 2023

Dear Klaus, Thank you for your review. I am sorry to hear that you could not benefit from the 7-day free trial we offer. We'd love to look into what happened for you and sort it out. Please reach out at [email protected] and send us the receipt for the charge. We'll happily assist. Looking forward to hearing from you, Ioana from Mondly

Response from MondlyJul 17, 2023

Dear Milo, Thank you for your review. We tried to locate a support request on our end using your name but unfortunately, we were not able to do so. We can assure you that if you turn off the automatic renewal of a subscription, you will not be charged again. We'd love to iook this for you so please do not hesitate to send us the cancelation confirmation email performed at the given time at [email protected] and we'll start the investigation right away. Looking forward to hearing from you, Ioana from Mondly

Response from MondlyOct 10, 2023

Dear Berit, Thank you for your review and for your patience. We were finally able to locate your support ticket and have answered it. We hope we could help you and that you'll try Mondly again in the future. Kind regards from the Mondly team, Ioana

Response from MondlyJul 10, 2023

Dear Romina, Thank you for your review. The Mondly Virtual Reality app is a different application, separate from the Mondly app so it needs to be bought separately, from the appropriate VR store. However, seeing as you've rated us with three stars, could you please tell us what issues you're having? We'd love to help you get those sorted and get you on track for your language learning journey. Please do not hesitate to reach out at [email protected]. Looking forward to hearing from you, Ioana from Mondly

Response from MondlyJul 10, 2023

Lieber Dennis, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir haben versucht, eine E-Mail von Ihnen unter Ihrem Namen ausfindig zu machen, aber es ist uns nicht gelungen. Wir können Ihnen versichern, dass die Kündigung per E-Mail akzeptiert wird, und wir können Ihnen auch eine einfache Schritt-für-Schritt-Anleitung zur Verfügung stellen, wie man ein Abonnement kündigt. Bitte zögern Sie nicht, uns unter [email protected] zu kontaktieren, und wir werden Ihnen sofort helfen. Wir freuen uns darauf, von Ihnen zu hören, Ioana von Mondly.