MondlyReviews of mondly.com

Response from MondlyNov 10, 2023

Hello Lotus, Thank you for your review. We checked our database, and we saw that you had multiple free trials in the past. Before purchasing the latest trial, the online store has let you know that you had other free trials and that you'll be charged on the spot should you proceed with the purchase. We hope we were able to clear this for you. Should you have any other questions or concerns, do not hesitate to let us know; we'll assist immediately. Happy learning, Ioana from Mondly

Response from MondlyDec 12, 2023

Liebe Mona, vielen Dank, dass du dir die Zeit genommen hast, um uns dein Feedback mitzuteilen. Wir haben es erhalten und zur Kenntnis genommen. Deine Anregungen werden in unsere zukünftigen Updates einfließen. In der Zwischenzeit könnte es hilfreich sein, zwischen lateinischen und hebräischen Schriftzeichen zu wechseln. Du kannst diese Option in allen Lektionen aktivieren, indem du oben rechts auf dem Bildschirm auf die entsprechende Schaltfläche tippst. Wir danken dir, dass du mit Mondly lernst! Herzliche Grüße, Dein Mondly-Team

Response from MondlyNov 10, 2023

Bonjour, Je vous remercie pour votre commentaire. Je suis désolé d’apprendre que votre expérience avec Mondly n’a pas répondu à vos attentes. Je tiens à vous assurer que nous collaborons exclusivement avec des locuteurs natifs, experts dans leurs langues respectives, pour garantir la qualité de nos services. Après une vérification approfondie de notre base de données, je constate, malheureusement, qu’aucune demande d’assistance n’a été enregistrée sous votre nom. Veuillez contacter notre équipe d’assistance à l’adresse [email protected] et nous serons plus qu’heureux d’examiner vos rapports. Je vous prie d’agréer, Madame, Monsieur, l’expression de mes salutations distinguées, Cordialement, Ioana de Mondly

Response from MondlyNov 29, 2023

Dear Paul, Thank you for taking the time to share your experience. I have checked our database, and it appears that the problem was sorted to your complete satisfaction and that you were eager to learn with Mondly. If you need further help, please do not hesitate to let us know at [email protected]. If not, it would be great if you could update your review. All the best from your friends at Mondly!

Response from MondlyNov 29, 2023

Hello, Thank you for your review. Mondly is a subscription-based service, like many other services. I am very sorry to see that you claim we 'steal money from people,' which has never been our customer care philosophy. We want our students to be fully informed of what Mondly offers. We let our students know the terms and conditions of what they receive right before committing to a subscription. Regarding canceling the subscription, that's easy! We've included information on handling your subscription in the Mondly app under your profile settings. We're always available to help at [email protected], but I failed to locate a support request using your nickname. Please reach out via email and let us take care of it. Looking forward to hearing from you, Ioana from Mondly

Response from MondlyOct 10, 2023

Hi Nats, Thank you for your review. Mondly is a subscription-based service, like many other services. I am very sorry to see that you claim we 'steal money from people,' which has never been our customer care philosophy. We want our students to be fully informed of what Mondly offers. We let our students know the terms and conditions of what they receive right before committing to a subscription. Regarding the cancelation of the subscription, that's easy! We've included information on handling your subscription in the Mondly app under your profile settings. We're always available to help at [email protected], but I failed to locate a support request using your nickname. Please reach out via email and let us take care of it. Looking forward to hearing from you, Ioana from Mondly