MondaineReviews of mondaine-usa.com

I have been horribly disappointed with my Mondaine Official Swiss Railways watch. - The watch band has been replaced twice due to poor quality. - The watch stem has been repaired twice due to poor quality (became disconnected when adjusting the calendar date.) - The back plate frequently falls off. I have to say I have had watches that have cost a fraction of the price of the Mondaine that have been more reliable. It is a shame as it is a gorgeous design.

My watch was beautiful but only worked for a year before it started having problems. I sent it in for repair under warranty which got me another year. My local repair shop tried to fix it but said this is not uncommon for Swiss movement.

Worst service ever until I came to Switzerland and had a real taste of Swiss service. I had it good in comparison. I eventually got my order so It is technically not as bad as others. Better communication and quality control measures are badly needed.

Bought a Mondaine in Nov 2016. It began having problems with the second hand about 9 months later. I live in the central part of the USA and all of the service locations I contacted said they no longer work on Mondaine. Left e.mails on Mondaine site looking for help and absolutely no responses. Now warranty has expired and watch sits on the shelf. Feel sad.

Watch constantly loses time. It sometimes even stops when it is not flat or level. We thought the first watch was just worn out and broken but the second watch is even worse.

I took months to solve the issues they created when they sent the wrong items. There were periods of weeks where my emails went unanswered. Although polite when I did get an answer the timing for replies and careless attention to detail far outweighed the apologies.

We trusted you that your wall clocks were in fact quality (we already knew expensive) replicas of the beloved Swiss Train Clock. What a profound disappointment. We spent over $700 in November on the small and large wall clock. My wife then later bought me a similar watch for Christmas before we discovered the terrible quality. So we are over $1,000 into your products and the only one that works correctly is the watch. The large wall clock immediately began to lose time, as in a week, it had lost over 90 minutes. The smaller wall clock worked seemingly ok, but after three months, it now quits at random and loses about 10 minutes a day. We have changed batteries multiple times to no avail. And what a disaster your return service is. After multiple emails with no response, finally your US repair service in Rhode Island finally responds, but acts like they have no knowledge of the sale. We get standard letter about how they will inform us of cost to repair and we can decide if we want to repair or eat it. Really, it is only 60 days old ..... so I called and convinced them it was under warranty, but I had to send to them many pieces of documentation and return for repair at a cost of over $115 plus had to pay them $15 to return. My email questioning this has never been answered in 4 weeks. The repair has also taken over 4 weeks. So now we are expecting the delivery of the large wall clock, wondering if it will actually work .... and the small clock that is now also really worthless. Do we bother to return it for repair ? I guarantee you, I regularly review products on all of the various sites. Read your reviews on Amazon .... it is wonder they still carry your products. You had a very unique opportunity to have a hugely successful product with its icon status ..... and you simply got greedy and have blown it. You lined your pockets in the short term ...... if you don't believe me .... read your Amazon reviews. I wish I had done so before giving you so much of our money. I am on a Swiss company Board of Directors and am in Zurich at least 4 times a year. I believe I understand Swiss culture and pride. I realize you will never respond to me, but I guarantee unless you do and get serious about your issues ..... I will do my best to make sure everyone knows what you have done to this proud name .......... you should be embarrassed. Richard L. Rowe Original order # 2483 San Clemente, CA 92672 408-307-0775

Watch was never delivered. Canceled order.