mommesilk.comReviews of mommesilk.com

I never got my order! They refused to refund or send a replacement. Terrible customer service! I had to raise a dispute with my bank. Do not buy!

Unless you really want to take your chance, do not order from here. Customer service not great. They do not actually like to do returns. Bought a comforter and it is impossible to find a decent duvet cover for it due to the weird sizing of the duvet inserts. They don't fit your standard beds (at least in the US). The very few duvet covers I found that come close are $600+ or are so cheap and have terrible reviews. The company offered me a $22 refund and that's it. Now I am stuck with this duvet and have have to pay to get a duvet cover I like fitted.

I have not received the product

Bestellter Artikel ist zu klein, ich möchte ihn zurückgeben. Dafür habe ich das Rücksendeformular ausgefüllt und an die genannte Adresse per Mail geschickt. Es kam keine Antwort, ich wiederholte die Mail, wieder keine Antwort. Meine Rückerstattung kann ich wahrscheinlich vergessen. Werde hier nie wieder etwas bestellen.

Habe nie eine Bestellbestätigung oder Bestellnr. erhalten. Ware wurde auch nie geliefert. Habe nun Ärger mit Pay Pal. Bin richtiggehend gelinkt worden. Bitte nicht bei Mommesilk Ware bestellen ist eine Betrügerfirma

After doing months of research on the best silk sleep caps, I came across Mommesilk. Let me tell you, the scammers are getting very elaborate these days. Not only does the website look legit, but they have also paid for cellphone farms to write hundreds of fake reviews. My package finally arrived after a week and a half, I tore it open and inside was a racing helmet STICKER worth 50 cents that I paid 45$ for !!! They did not even bother to send me a fake silk bonnet, like everyone else got. Their scam has now evolved to shipping stickers instead of fake silk. I thought this company was based out of New Jersey as that is what my shipping label said. They went so far as to relabel the package when it arrived in the USA to a New Jersey label. Not only did they lie about where they are located, but their customer service are AI BOTS. Do not order from this company!

I would not give this con of a Chinese company any stars, because they are thieves and cons! DO NOT buy anything from this company unless you like getting conned! I bought a silk comforter from this company, paid $220.15. When the item made it to my house, They had not even put it in a box, The item was run over, Had a huge hole in the comforter, and the rapper was barely held together by tape and everything falling apart. I contacted this company over a dozen times asking for my money back, They wanted pictures, I provided, Then there was no response. So I contacted my bank and got them involved, Because I knew at that point this company was not going to refund my money not to mention they didn’t even want to pay to have the shipping costs for delivering a damaged item. I paid $95.95 to return this piece of garbage back to the company. The company continued to barely cooperate, and until they could see that the bank was in the picture, The company asked for all my banking information all over again, which they had from the very beginning, Pretending like they were going to smooth the situation over and everything was gonna be fine. I get my money back for the comforter, However, When I went To get my money back for the shipping cost of Returning the item to the company, They charged me a wire fee for giving me my money back that I’m entitled to have, Even though they have the banking information already, they tried to turn around and charge me a fee to give me my money back. This company is not legit! I will never do business with them again, They are not based in America, They are based in China. I don’t do business with China. This was a horrible experience, And they don’t even deserve any stars.

Ganz schlechte Qualität. Schlafhaube färbt komplett auf Bettwäsche ab. Habe dem Kundenservice 2 mal geschrieben, keine Antwort!