mommesilk.comReviews of mommesilk.com

Kommt direkt aus China. Werben mit Nachhaltigkeit und Frauen Projekt. greenwashing vom allerfeinsten!!! Checkt mal Impressum!!!

I’m extremely disappointed with this company. I placed and paid for an order that I never received. The contact person, Coco Lefèvre, dismissed me by saying I needed to take it up with the delivery service. There was absolutely no quality customer support — they didn’t even try to investigate what happened. In the meantime, I haven’t received a refund. So here I am, with no package and €60 lost. Truly disappointing. I do not recommend this company and will be sharing my negative experience.

Unfortunately, this review is more about the service and the deception of the advertising, shipping times, and overall communication, and it has been one of the worst first impressions I have experienced with a retailer that I interact for the first time. For a long time (months if not over a year) I have seen Momme Silk ads pop in my social media and internet browsing and have I have ignored them, until a few days ago, when I gave in and made a hefty purchase of several bedding and clothing items that the way they were advertised, led me to believe that they were ready to be shipped. It has been over a week at this point, and my order still stands in "unfulfilled" or "unknown" status, but of course is appears as "paid", while I have yet to have my items shipped. I have tried multiple times to get in touch with the company, but unless you use a Chat that has a disclaimer indicating that they have no one available to respond to your message, there is no other way to actually communicate. I sent an email with the order information to which I have yet to receive a response, and called two phone numbers that appear online, but those numbers are not working. So, I resorted to the chat and waited for someone to see the message, and when they finally responded, they said that the items were out of stock. If that is the case, most online retailers add a disclaimer to the product offering people to either be notified, or at least provide information of an estimated shipping date, which allows the customer to make a decision on whether to purchase the product or not. To the best of my knowledge, neither was an option in the products I purchased. This is absolutely inappropriate and misleading advertising because I already spent the money that the company has now, but I have nothing, not even a helpful response or an estimated time for arrival of my purchase. All the response from the chat say is that they have some items available, which they can ship and ask if I want a refund for the others, but do not provide the articles name either so I can make a decision. They only provide the article code of SKU number, so you have to go to the App and open your order, which does not work, because the moment you click to open the order, the App goes blank all the time and does not load any information about your purchase. So you have to check your purchase confirmation, but it does not have the items that you purchased listed. Then the option left is to go to the website and log into your account, but the items listed in the order do not have the numbers that the company is telling you, so it is a hurdle to investigate and search which items are available or not for shipment, so you can decide if you want a refund or not. So, I have been clicking item by item to see them in the actual ad and sites, but the article SKU numbers not always match the information on the chat, so one can only make a logical assumption by the first digits. Getting clear and concise information is almost impossible, which makes the company looks more and more like a scam rather than a legitimate business. All this has been my first experience, and probably will push me to have this as my first and likely my last purchase if this is not properly solved, even if the quality of the products ends up being outstanding. I should not be worried about my money, or whether I will successfully receive my purchased items, or waste these many hours to do to the company's job in providing and delivering information and identify articles that are out of stock or not. Absolutely ridiculous and horrible first experience.

DO NOT BUY ANYTHING FROM THEM. LET DOWN MERCHANTS!!!!!

Lange Lieferzeit und keine konkreten Informationen, wann die Bestellung geliefert wird. Werde definitiv nichts mehr bei Mommesilk bestellen.

I had been a repeat customer of Mommesilk in the past purchasing multiple items from them between 2020 and 2024. No issues with the older products. Never buying another product from them again going forward. I purchased their bamboo/silk duvet cover in March 2024. By November 2024 it started to show some serious wear and tear around the corners and the ties that secure it closed. Whatever I thought... Fast forward to January 2025 and the duvet cover started to come apart directly in the middle. I reached out to their customer service to see if this was covered by a warranty, and their response was that not only did it not have a warranty but the product was discontinued. The replacement would be a much more expensive silk duvet cover (they offered a 30% discount) which meant I would have to pay double what I paid for the original cover (and that's after the discount!) As a general rule, if a company claims to offer high quality products but doesn't stand by the craftmanship AND tries to upsell you through their customer service... avoid!! They're desperate, cutting corners, and are using their customer service as an extension of their sale/marketing department. There are direct competitors to Mommesilk that back up their products with 5/10 year warranties.

I ordered a two part silk duvet for $246. My product arrived damaged. I reached out via customer service numerous times. Was finally contacted by Vivian. She wanted pictures which I sent. I have not received any response from Vivian or any customer service rep to date. I will continue to post negatives review for mommesilk did not stand up for its products or care about their company’s reputation

Customer service is not great, website says 5-8 guaranteed ship times and it's been over 3 weeks. I wouldn't recommend purchasing from them, there are several other sites with more attuned customer service and consistent shipping times.