Rosaluna
Avoid at all costs - there are much better brands out there
Do not shop from this brand - they have poured money into their marketing and website to make it appear premium but their products are manufactured and sent from China, the silk feels cheap even though it states to be 100% mulberry silk. Their customer support is automated, an AI bot, that does not solve your problem and takes several weeks to return with a useless answer. Their returns and refund process is cumbersome and outsourced completely to the customer, with an unnecessarily long form to fill out and steps to take to send back. Unless you want to spend a lot of money on cheap products (this is not silk!) and hassle with a terrible service, don't use this website.
Response from mommesilk.comOct 22, 2026
Hello, We're sorry to hear that your experience with us fell so far short of your expectations, both with the product and with our support and returns process. We take feedback about the feel of our silk, response times and the returns process seriously, and we would like to understand more about your order and the issues you encountered. If you're willing, please contact our customer care team privately with your order number so we can review your case and help find the best way forward. Thank you for taking the time to share your feedback. Kind regards, Customer Care Team