momence.comReviews of momence.com

I was sold broken content from this site. The videos I purchased (for €100) none of them played due to a technical error. When i enquired about this i am provided zero support. There was no reciept provided or payment confirmation. I am now having to lodge a civil claim as they dont provide a refund. I am shocked at the level of customer support provided (non-existant) and will be sure to avoid this website for any purpose in future

They do not have enough support. They will leave you only 1-2 hours of onboarding call. And then you need to contact to support chat desk which you cannot get a reply for long time. Better to avoid this software and company. They will spend time to sell but no customer service.

Terrible onboarding experience with no support. I don't recommend this software!

Extremely disappointing customer service experience—honestly, the worst I’ve encountered. As a new Pilates studio in Amman, Jordan, we’ve been trying to reach out to our account manager, management, and customer service representatives for weeks with no response. This app has great potential, but the onboarding process and customer support are severely lacking. I urge your team to get in touch with us immediately to resolve these issues if they want us to stay. Don’t put other businesses through this same frustrating experience.

I'm reposting my review as I think it's vital that people know what an error it would be to use momence. When I posted my review, the average rating here was very very low. Momence have since disputed all of their reviews to have them removed, rather than improve the platform. I migrated to momence based on a sales pitch from a guy who should win an award for most lies ever told in a 30 minute period. I then spent two years banging my head against a wall trying to get their system to work as promised. I have lost thousands due to their unethical practices, and charges which were not mentioned in my contract, not to mention their incompetent system letting my clients book things with credits they dont have. Support is terrible. I still have outstanding tickets I never heard back on. I wont even mention the reports of client's card details being harvested. Don't make the same mistake I did.

Momence has No customer service, no information available on their website, no pricing, no features, no anything. If you create in inquiry, You will out a thing to add your info which says they will cantact you via chat within 1 minute, instead it launches you straight into a 7 day free trial. From what I can see from the interface it has zero differnces between it and anything else, but I Dont see any information to show or demonstarte otherwise. The fact that I have to enter a country code on my phone number makes me feel like it is overseas, ad I Would not trust my proprietary information, intellectual property and client info to unknown international privacy and IP laws. Honestly it absoutley seems like a scam. wish i could say differnt but there is zero info to indicate otherwise. Also it has the HIGHEST card processing fees i have ever seen from any service of any type. Stressed me TF out. it was eaiser to come and write this review than to continue looking into it.

Super poor onboarding experience. Oversold on a fancy product that had super poor after sale support. Been using it for the past 3 months and it has been dreadful. Product is unreliable and unstable

Bugs, bugs and glitches, inexistent customer support. Don't use Momence if you care deeply about your business. They don't, and that's outrageous for a platform that's supposed to do only that. I've used Momence for a year now and ready to swap to save myself more heartache. It is INCREDIBLY difficult to log into their website. I was at an event the other day, and couldn't log into Momence to RSVP my guests because it kept saying I was trying to log into an inexistent email. I tried resetting password, still said inexistent email. SO I improvised. When I got home later, I was still able to log into Momence with the same email on my PC, but not on my phone. Now let's talk about support, I had to manually reach out to some of their admins to get a reply about an issue....because guess what? Their support requires you to be LOGGED IN... and I can't log into their support because THAT TOO says my account doesn't exist.... and you can't contact support at all without that. The admin responded once, then told me to use their support system next time, when I told them that wasn't working and I had no one to reach out to to resolve my account issues... he stopped replying. Also be very aware that you don't even need a real company to take payments there, literally anyone can do it from their basement. They don't veto anything, they don't verify anything. Momence is an incredibly unethical and bad company for a company that's supposed to take people's payments. Half of their stuff do not work as intended, and if you have problems, you will never get answers.