momence.comReviews of momence.com

I genuinely believe this company is on the brink of collapse. There can be no other explanation. We have been lied to, ignored, lost money and more in the few short months we've been with Momence. We were sold on an integration that doesn't work, funds were held in escrow with Momence without our permission, converted from our currency, to USD and back to ours resulting in the loss of thousands of dollars we're still waiting on. We've had issues with customer record accuracy, credits going missing, bookings incorrect. They utilise their own internal Stripe account without your permission or knowledge. They WILL NOT respond to any support requests, they will not escalate and they don't have a customer relations department. What they are doing is absolute thievery and it blows me away that they are allowed to operate like this. The regulators need to step in and shut this company down. No one will take ownership, no one even responds to emails anymore, ever. I dare say that any market share Mindbody lost to this outfit will be won back in record time. Read the reviews, these are actual businesses that have experienced it firsthand, don't do it to yourself.

Do not trust this company. The customer service doesn't exist! They now use an authentication process and I still haven't been able to login to my account. No one has contacted me for support. I just want to delete my info and my account. I'm contacting a lawyer too.

If zero stars was an option, I would rate them 0/5. I logged quite a massive issue with them on day 3 of my new business (pilates studio), I have now been open for over 2 months and I have not received a resolution. Their communication is appalling and I am constantly having to follow them up.

STOP CALLING ME I can't be any clearer to your team that I AM NOT INTERESTED. I have received THIRTEEN phone calls. After the 4th phone call i requested an email with information so I can review and make an informed decision. This decision, which was provided to your business in writing was that momence is of no use or interest to me. I responded politely, thank you but I AM NOT INTERESTED. Following this, i received another 5 phone calls so i emailed once again to say remove me from your database. i have received a further , and have received a further 4 phone calls. I CAN'T BE ANY CLEARER. I AM NOT INTERESTED. STOP CALLING ME. It's ironic that you would flag a previous review as 'harmful' and yet on that very day I received another phone call... even after another email has been sent taking the total to FOURTEEN calls and 5 emails. Who is causing harm now....

I am extremely frustrated with the lack of professionalism and accountability from Momence. Despite multiple attempts to cancel my account and subscription, I have continued to be charged monthly fees. I have reached out several times to request the termination of my account and a refund, yet my concerns remain unresolved. This kind of service is unacceptable, especially for a business that should value its customers. I trusted that my account would be handled properly.... I would not recommend Momence to anyone based on this experience and many others!!!!

As a CRM it must be a terrible system as they can’t even make a note that we are not interested. We receive calls from them approximately once per month and have advised them that each time they try to make contact we will review them poorly as we are not interested.

I agree with these other reviews. Stay clear as a small business! I've been trying to cancel my business account since October and was charged again today. I will now have to begin disputing charges on my credit card. There is no way to remove payment information, and when someone rarely responds to my request to cancel my business account, it is all talk and no action.

Awful software and experience using this company! Their software is awful to use, their customer service is non existent and nobody ever gets back to you. If your a small business looking for a booking system stay well clear of momence you will regret it! I will be ringing my bank today as nobody is getting back to me regarding cancelling my account. Terrible company!