momence.comReviews of momence.com

Tried to find out how much it costs for a business, they asked for email etc to send me a 'custom' pricing plan. After going through the set up, I saw on my unintentionally made account that I was on a trial subscription. Emailed them to delete my account and they replied with a generic pricing plan email. Still trying to stop my trial and no reply. Impossible to cancel it on the website. Do not trust them and would never sign up to actually pay them as they conned me into making an account and subscribing in the first place.

Probably the best looking platform - makes you believe it could be different - and then you experience the worst customer experience, onboarding, and otherwise a literal endless list to the point of paying for an external company to try and help us out. I wish for momence to see this, look at other reviews, and realise this is a top down issue i have asked for change many times. We pay £700 a month for glitches they wont resolve, false promises on new features, and what a shame because at first the plaform looked amazing - good luck to them, I will be jumping off the boat if this doesnt change with immediate affect, and this was written just having had another poor experience with their 'support' team.

Consistently terrible customer experience. When trying to book things that should be calming (saunas/massages) this app creates a horrible point of contact and booking. Always irritating to have to use it

We chose Momence as it had been recommended but another Physio led Pilates studio who operated in the same way. Sadly we had issues right from onboarding when Harry did not have the knowledge to set the system up in a way that we needed. He also was on holiday half way through the process. Despite raising concerns Momence did not provide us with anyone more capable. Once we finished setting the system up and it went live, we have multiple complaints from clients who couldn't see their classes and could upload their card details. There have multiple errors on the set up. Momence have done nothing to reach out to us despite raising these concerns on several occasions. We finally got some help from Edgar through the support system last week but it is too little too late, considering James promised it this system would be exactly what we need, it has fallen far short. We have been in contact with Matteo (co-founder), he has refused a phone call to discuss and he has just passed us back to support staff. I notice in the negative review on here there is denial about complaints being logged, I have tried several ways to try and resolve this issue and I am being ghosted. I have now requested to cancel the contract and again no one has got back to me. We have been left with no choice but to escalate through to courts for a full refund and cancellation of our contract.

Be cautious and avoid these scammers. I scheduled an appointment at their clinic, only to find it closed when I arrived. After contacting them, they are refusing to refund my money, even though I received a cancellation email confirmation from them.

I migrated away from momence due to the non existent support and constant crashes in the platform. Everytime they do an update it is unusable. But the biggest nightmare has been after moving to a new platform. Upon migration we found the reporting provided by momence is unreliable and wrong. The payroll reports have been wrong and this has cost my business tens of thousands. I had to manually check my payroll data going back months to find the discrepancies. I would give 0 stars if I could. I can’t believe the positive reviews here. They all seem to talk positively about the support which is horrible. Absolutely shameless company. Do yourself a favour and join the studio owners groups on Facebook. There are a few big ones there. See what the other studio owners are saying about this sham of a company. The reports and analytics are completely unreliable. Don’t make the mistake I made.

Customer support is non-existent. The chat feature is a bot, if you can harrass the bot long enough you get sent to a call center. The call center person is just reading scripts from the *terrible* knowledge base/help center and can’t actually help. Then they promise that someone from Momence will contact you and guess what? They don’t. Help ticket will show “resolved”. Then you do it all again. This is what $300 plus per month will get you in the support department. Another over-promise and under-deliver circus from the tech bros.

Sold on a vision that does not match reality. So many features do not work as expected. The sales person did a great job and even told me shortcomings about other competitors and why I should not use them. Looking back it just looks shady. My frustration with them has led me to write this as they are unresponsive. Also pay attention to the recent positive reviews and the response to negative reviews. They all happened at the same date and time. Credible? Shows the character and shadiness of this company.