momence.comReviews of momence.com

Mommence is like that ex boyfriend who won’t leave you alone to the point you need to get a restraining order to keep them away. This company continues to ignore my requests to be taken off their system as we do not wish to transfer over to their booking system. From phone calls to emails they continue to ignore my requests to the point of it becoming harassment. Hopefully this will now stop them and help them get the message

They have zero interest in actually helping their customers when something goes wrong. App frequently breaks, paid features stop working, access to data is lost without explanation. Customer experience is awful. Two years of running a studio and I watch the quality of customer support drop further and further. Lost data. Lost access to SMS for months. They made wild promises to help and they actually did very little TO HELP when something went wrong. Replied to emails with stock responses, without actually ever solving problems. When I first joined Momence it was great. But as time has wore on, the experience has BEEN AWFUL. So much so that I have taken both my studios off the platform and vow never to use them again. 14 hours it took them to respond to a complete data wipeout. No acknowledgement from them that anything is ever actually broken. Constant SPAM from them about upsell features that I don't want. And no matter how many times you hide the ad banners from inside the product, they keep coming back. So many automated emails about customers having written reviews about my business, only to be told they are hidden behind a paywall. Two years I complained about this, and so many times they, again, promised it had been fixed. Again another lie. App constantly shutting down or not working unexpectedly and then they take so long to reply to emails and messages, because god forbid you actually call and get a response that's actually anything decent. Onboarding experience for my second studio, also terrible. Team that had little interest in helping me, so I was left to sign myself up. Discussed many grandfathered features and offers that none of the team had even heard of, and then I had to fight for weeks for someone to give me a half decent response about the so-called referral program.. only to find, that again, no one knew what I was talking about. It just took SO LONG to get answers. Not acceptable given the money you are paying for the platform . In theory, this should be an excellent tool. Instead the experience has left me fuming. Just a typical american start up who failed to properly scale their customer support team, and instead of actually pausing and fixing the problem, just kept growing and let it get out of hand. Based in Australia, so they never replied in a suitable time, it was always so late at night, or I had to wait until the next day to get a semi-decent response. If you are outside America and try to use this product, don't bother. So many promises to resolve issues. Issues never resolved.

I booked a demo and the guy did not listen to anything I had to say. I am just starting my business - it is only me, and he kept trying to sell me on the business plan and all the extra add-ons. Also, I am in Canada and it's all US prices, which is fine, but for $199 usd a month plus plus plus for the add-ons, he would not listen at all when I said I wasn't ready to spend that type of money. He then also continued to book me follow-up zoom calls without asking me what my schedule was like, just decided the time of our meeting (which I never asked for following the initial demo.) I think upgraded to the Individual plan so I could edit the email templates - and what do you know, they locked my account saying I was primarily a messaged-based business. Offering yoga classes and 1:1 yoga sessions online and in person is a message-based business? Got it. They said it was a "safety measure" and they wouldn't take the lock off. Waste of time and money. AVOID!

Stay as far away from his company as possible. Just use Mind Body or anyone else. Hard sell from the Australian manager, misleading contracts and he'll squeeze in every add on he can. Just sales people. And once they lock you into the 12 month contract watch the customer service drops away. Customer service to resolve system issues are slow. American company with sales person here just trying to make sales whatever the cost. Don't seem to have any interest in keeping clients long term.

I've been pestered, I repeat, pestered, for two years by this company trying to get the business to sign up with them. Besides the fact that they keep calling me the wrong name, which just shows such luck of competence, they haven't taken in all the emails I sent asking them to stop contacting us. I still get emails and international and national calls every week. It is time consuming, unprofessional and beyond belief how they keep going at a business in such aggressive and relentless way. I hope that with this review they will stop such aggressive marketing behaviour once and for all.

Late last year, we made the decision to switch to Momence, hoping for improved tools and services. Unfortunately, from implementation to present, the experience has been deeply disappointing. Several key aspects of implementation were left incomplete, requiring escalation. When concerns were raised, the CEO was dismissive, defensive, and demonstrated a clear lack of concern. The support team routinely allows urgent tickets to go unanswered for days—even weeks—only to later admit the request was placed in an unmanaged queue. Although they promote fast, responsive support via chat, the reality is far from that. The chat agents often struggle to answer even the most basic questions about the platform, leading to further delays and frustration. Don’t be misled by the sleek design of the app. Switching to Momence was a costly mistake for our business. I strongly advise others to consider alternative vendors who take support and service seriously.

We signed with Momence in 2023 based on multiple written promises: that our members would cover credit card processing fees, that we'd have unlimited SMS, and that platform onboarding would be fully supported. None of those promises were delivered. We provided our Stripe agreement before onboarding. But Momence misconfigured the fee settings, causing us to unknowingly absorb over $200,000 AUD in card fees for more than 12 months. When we eventually discovered a toggle to pass on fees, our clients were then overcharged — because Momence hadn’t synced our Stripe terms. They have since denied responsibility, ignored calls for resolution, and recently started charging platform fees against our revenue without consent. When we asked for access to recordings and proof of their claims, they went silent. We’ve filed complaints with the ACCC, BBB, and Stripe Partner Program, and are now proceeding with legal action. This has cost our business financially and operationally — but more than anything, it’s been a masterclass in how not to treat a customer. If you value transparency, integrity, or long-term support — look elsewhere.

absolute worst booking platform out there and zero customer service and now deceitful spam posts on trust pilot to add. both of my companies left momence. dig deeper in these reviews to see the real companies that have been destroyed by false sales pitches, ridiculous add on revenue with your credit card purchases (1% added) and keep an eye out for a class action lawsuit being prepared as the original momence team sold to Clubessential Holdings. The exit strategy will not free them from accountability.