momence.comReviews of momence.com

AVOID MOMENCE AT ALL COSTS! I was really excited about the potential of the platform, but my experience has been HORRIBLE. I am warning you to please seek another platform before you experience the same issues I have. Their customer support is truly the worst I have ever experienced. My onboarding support person ghosted me and I haven’t been able to get a solution to my issues since I purchased the software over 3 months ago. Go with MindBody like I wish I would have!

Terrible experience. Onboarded me incorrectly, resulting in a bunch of lost revenue. They fixed it, but not properly, resulting in more lost revenue. Then they tried to blame me & stonewalled me when I sought compensation. Avoid.

I am a customer, not a business owner, therefore I hope i can offer a different perspective. From a user perspective, I don’t like it and I don’t get it. I am frustrated that the studio I attended switched to this app. Here are the major cons: - no exploration: I can’t see what other businesses in the area have services. I really like MINDBODY for that. - I now have two apps: because of this, I use mind body for my other fitness/spa interests with Momence for one specific studio. - cannot delete account: I’m not wanting to attend the studio anymore, but I cannot delete my account. It tells me to reach out to the studio to cancel my Momence account. See below for full cancellation message. - unable to reach out to customer service: in the app, I clicked the button to “send us a message.” that takes me to a browser where they force KB articles. Scroll all the way down, and you see “login to message.” So I do. But then it takes me back to my general account. It’s a loop that goes nowhere. I cannot find a support phone number. This is absolutely shocking from rights to privacy and account deletion. Deletion message: “You still have active customer accounts open with hosts. Please contact them to delete your account first to confirm there are no pending obligations, e.g. unsettled payments.” What does this even mean? How can I have unsettled payments when you buy passes prior to receiving a good/service?

If i could give zero stars… i would. The client review ‘feature’ sucks big time. I never wanted this. BUT it is built into the system. After each class, the app actively solicits clients’ reviews of the class. For you to see the reviews, you have to pay for it. You CANNOT turn this ‘feature’ off. So if a client receives a request to leave a review of the class, they assume it is from the studio. They leave a negative review - expecting the studio would follow up with the client. But since you NEVER received the review, the client is pissed off. And you acutually lose clients! Bcoz momence is greedy. They solicit reviews from your clients without your consent. And they want to charge you for it. And clients think the studio is receiving the review, expecting follow-up. Never happened. They are pissed. So you lose a client. Can’t wait for my contract to end. Moving to another provider.

The software is fundamentally broken. I am not going to go into all the ways this is true, but basically it is a bit of a mess. The main points that cause the biggest headaches are:- There is zero facility to edit or void transactions. Little thought has been given to customer credits and how these should work. Audit trails and information relating to transactions is lacking. The information sent to Stripe is utterly broken, no description or detail of the transaction and frequently missing fundamental information about who the customer even was. Sales reports are also useless and not very accurate , particularly as there are incorrect transactions left that cannot be fixed or voided (see point re editing transactions). They also lack any form of customisation. Company has been fundamentally unwilling to fix the glaring issues and made assurances before sign up that did not eventuate. Honestly just stick well clear of this software. All it will give you is frustration and headaches.

Beware — don’t share your data. Momence, co-founded by Matteo Carroll (Harvard MBA, Y Combinator alum), is one of the most dishonest companies I’ve ever dealt with. On a recorded Zoom sales call, they misrepresented a critical integration to induce me into a contract. I run an appointment-only wellness studio, made my needs clear, and was reassured their system could deliver. It couldn’t. Trusting their word, I gave them one month of full access to six years of my client + sales data (2019–2025) so they could handle migration. I spent weeks setting up their platform, preparing to launch. Only the day before launch did they finally admit their software didn’t do what they promised. That is not a misunderstanding. That is fraudulent inducement. When I demanded proof my sensitive client data was deleted, they sent me a sham “certification” signed only as “Authorized Representative” — no name, no title, no accountability. A middle schooler could see that’s meaningless. When I provided a proper certification letter requiring a responsible officer’s name, title, and signature, they refused to sign and ignored my deadline. Instead, they now hide behind faceless emails signed “Momence Legal,” claiming they are keeping my records under “litigation hold” while still refusing to certify deletion. So which is it? Deleted, or preserved? Either way, it proves one thing: this company is evasive, dishonest, and unsafe with data. If this is the best a Harvard MBA + YC-backed founder can offer, it’s embarrassing — for them, for their investors, and for anyone foolish enough to trust them. Momence wasted my time, mishandled six years of data, and then refused accountability. Business owners: do not risk your client data or your trust on this company.

I have been a long term customer of momence, over 5 years. Recently, I tried to make a simple change to my appointment structure. It was impossible. Took hours, and by mistake I added an extra location, because the appointment system was not showing me any venues that I had. Little did I know that would trigger a 10x price increase, which no one has been able to help with. Then my clients couldn't book becuase of the location issue. This product is fiddly to use as an independent/small business. To many options, that you have to go backwards and forwards to configure. It is confusing, and errors are impossible to avoid.

Despite being clear about my business model and needs I have been sold a product (not a cheap one) that is clunky and unsuitable. I have spent hours and hours trying to find loop hole and ways to work a system that is quite frankly shit. I have requested help and changes to no avail. I quite like the people that try to help on the chat but no matter how helpful they try and be they cant rewrite the program to meet my needs. Nobody has reached out in response to my frustrations and requests for help. The onboarding team didnt correctly transfer my data which I guess should have been more of a red flag.