Steven Villanueva S.
Customer Support Needs Help
I love the potential of this software but customer support on the chat is horrible and getting ahold of phone support is also horrible. Give us a call center we can dial into and train your support teams better so Momence users don't pull all their hair out when we need assistance. Also, intro offer should begin on first visit. Not just first booking. It sucks that if someone cancels their first visit, the intro offer still starts. This creates alot more work for us to go back and rectify their intro offer duration.
Response from momence.comFeb 19, 2025
We understand your feedback and take all service quality concerns seriously. While we respectfully disagree with your characterization of our support availability, as we offer comprehensive phone and chat support options, we have been unable to locate any account matching these claims. Please contact [email protected] referencing this review so we can assist you directly and properly address your product feedback.