momence.comReviews of momence.com

We have been Momence customers for 2 years. Their product and customer service have gone downhill since they were bought out by venture capital in 2025. They downgraded our account for no reason and it has been a nightmare to get it fixed. We are paying $400 a month and can't use the product. They are taking out money and none of the features are working.

Our experience with Momence has been extremely disappointing. We were automatically enrolled in an app integration during their training without any clear consent or opt-in on our end. This lack of transparency is concerning, especially for a business platform that’s supposed to support small business owners. The training itself was inadequate and failed to clearly explain key features, costs, and what we were actually being signed up for. It felt rushed and more focused on onboarding than ensuring true understanding. The most frustrating part is discovering hidden fees after the fact, including being locked into paying for three months of a service we never knowingly agreed to. Forcing customers into mandatory charges under unclear circumstances is unacceptable and, frankly, feels misleading. Customer support has also been unhelpful and dismissive, offering no real resolution to the issue. Overall, this has been a poor experience marked by lack of transparency, weak training, and questionable billing practices. I would strongly caution other business owners to review every detail carefully and consider alternative platforms before committing.

I am submitting this review to document my experience with Momence during a planned migration from my current booking software. I began this process with 3 months of lead time and was prompt in completing everything required on my end. I was initially contacted by sales and then had several calls with the sales team to review our business needs and required functionality. Based on those conversations, I was assured the platform would work for us. I then moved forward with onboarding and had several call with that team. I linked our Stripe account, purchased the required card reader, spent over 50 hours on setup and coordintated with my web designer to embed Momence on our website. On the Friday before our scheduled migration, I was informed that one of the most important functions for our business would not work as expected. I agreed to manually deal with this issue on the backend so migration could move forward, yet our April 7 migration was delayed anyway. Since then, communication has been inconsistent and disappointing .I was unable to reach my onboarding contact, for a whole week, but spoke with someone in product who told me engineering was working on the feature. I was told I would have answers by April 10, then the 13th, now I am being told I should hear something by the 20th. I have reached out to management and heard nothing. Remaing in limbo has put a strain on our operations, especially as we near the renewal date of the software I would be leaving. I also incurred costs for hardware and website integrations during the onboarding process. This experience has caused me to lose confidence in communication, follow-through and support .My concern is no longer just the missing functionality, but what support would look like after migration if issues arise.

Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged. Our long term members are sick of being overcharged and are quitting or threatening to quit. Member trust in our business has been eroded by this. We have been trying for months to fix it with the Momence support team but they refuse to take any reaponsibility, and just send us generic scripted responses. We have tried removing the duplicates but they keep reappearing. This is a major bug. It did not happen until momence did an update. Its been 3 months+ unresolved.

3 months of failures. £1,500 in costs. 20% revenue loss. Still no fix. We migrated to Momence in January 2026. Since day one it has been a catalogue of failures that have cost us money, damaged our reputation, and wasted months of management time. Onboarding failures: - Old booking system left live on our website after migration - Future bookings not properly migrated - Gift cards not migrated — customers couldn't redeem them. Cards purchased after migration also didn't work - Schedulers not split by site as requested — customers turned up at the wrong location, resulting in three negative Google reviews - We were promised we wouldn't need to manage the website transition. We ended up paying £1,500 to external developers to fix Momence's incomplete setup - A training session was missed with no notice. Calls to resolve issues were refused We formally escalated in January. We were passed from James to Matteo (Director of Onboarding). Issues remained unresolved when the onboarding support window closed in February. Booking bug (March 2026): A system bug started booking multiple customers as one person, causing sessions to overbook. We had to refund customers and send mass apology emails. We've had to cap sessions to 1 booking per person as a workaround — costing us roughly 20% of session revenue. When raised urgently, we were told "Engineering is looking into it." Weeks later, still no fix. Chat support do not understand the product and we are forced to go through explaining the situation each time we chase the issue. We are a small business. Every one of these failures hit our customers directly. We chose Momence in good faith based on what we were sold. We would not recommend this platform to other small businesses.

If I could choose less than one star I would. The absolute worst decision I made in 10 years was switching to the momence platform. I’ve lost tens of thousands of dollars- no exaggeration- from this over engineered app with ZERO customer service - DO NOT UTILIZE THIS PLATFORM

WARNING: Dishonest company that will steal your money, lie to you to get you to sign up and ruin your business and relationships with customers. I don't even know where to start. Swapping my business to momence is one of the worst decisions i have ever made. Literally could not get a thing right. Staff don't know how to use their own software. They lie to you and don't refund where mistakes are made/. And the software is cheap, unclear, impossible to trace clients accounts accurately and completely disfunctional. Any 5 star review must be false because I have been in this business over a decade and cannot believe how bad this software is! Was misinformed on numerous occasions. Overcharged myself and my customers accounts an absolute mess meaning we lost customers due to incorrect charges during holds etc. DO NOT DO THIS TO YOURSELF!

My second negative review here. After emailing to try and get my account unlocked, I’ve been sent a really pointless email about tips anyone with sense would do before reach out of for support. However, the last (laughable) step is the go onto the support page and do a 24/7 chat.. if there was an actual link or button I could click to do this I would but the website is faulty and clearly wasn’t checked over before launching. Still have around £70 of Pilates lessons I’m not able access that’s to the helpful advice of the support team.