momence.comReviews of momence.com

The WORST customer service and glitches regularly. I have lost so many sales due to error messages. One thing after the next. I have used MBO for years and thought I would give a newco a try. Bad decision. Save yourself headache and lost revenue. I have contacted them countless times, was very kind in the beginning, but this gets old fast.

Poor customer service and features. They are not set up for Dance Studios specifically and I've wasted so much time with them. I should have read previous reviews before booking with them. If you own a dance studio, this is NOT the software for you.

From the customer end this company sucks. There’s no customer support. I’m simply trying to link a bank acct so I don’t have to pay their astronomical cc fees. I’ve been trying for 2 days. The customer support phone number listed on the is WRONG! Geez. I’d rather pay cash then use this stupid app.

It seems a scam site. I bought something there and I have never received it. When asked for help I think I was talking to a robot,, not a human. I do not recommend to buy anything there.

As others have noted, there are serious glitches and Momence “support” is entirely lacking. I have awhile left on my contract but will switch the MOMENT I finish demos and researching new options. Dealing with Momence is a small business owner’s worst nightmare. I reported an issue a week and a half ago and they refuse to help me. First they said it was resolved, second they lied and said it was my fault and third they said I had to fix the problem myself. They will respond to your inquiry after a few days, but they won’t help you. I felt like pulling my hair out and banging my head against the wall with the nonsensical responses I received. In all that time, they could have just fixed the issue! In addition to my waivers and membership contracts being lost with “signature outdated” (a feature they added without my knowledge or consent), I have had confirmation emails go out with the WRONG time (I mean, come on! That’s basic!) and I’ve had students show up to the studio for classes that happened in the past because classes displayed incorrectly. Save yourself the headache and choose a competent company! Facebook groups in my field are filled with other users who have had similar and even worse issues with Momence. I can’t wait to be done with them.

I'm pretty tech savvy and with the UX they have I have no idea whatsoever how to add another provider to book classes with. Pretty useless app.

Momence is a rudimentary software for fitness businesses. They present themselves well but over time there have been multiple issues and glitches in the software. They can take months to respond and with our latest issue, it has been 2 months with no follow up even though they have said it's been escalated and put on high priority. I hate to think how slow low priority is. With other software we have used, a late cancellation would usually mean a lost credit however, we have noted multiple clients who have been able to rebook with their credit after a late cancellation. We were also overcharged by over $10000 once which was another mess. I could go on and on with all the issues we have faced. Any pros are most definitely outweighed by the cons.

Hate that double bookings to a class can be made so you’re not sure if you’re teaching the class or not. Not transparent and I don’t recommend.